Watching history Movie
Kashif Zia
Airline Industry Professional
Lahore
Summary
Summary of professional Expertise: A career track position in which I can use my professional back ground with vast employments history in Schedules, Budgeted Airlines &, International Air Transport Association Authorized Training Centre as management skills to increase productivity and profitability. Provide strong leadership, mentoring, motivation and developing high potential individuals for succession. Provide plans to optimize yield /capacity through effective negotiations with business partners and communicate recommendations to Regional head for approvals/implementations. Oversee the development of clear revenue acquisition and retention plans by market, segmentation, customer type, and channel of distribution in-order to deliver the airline’s total target. Profitability targets are met, with a level playing field for selling partners. My efforts yielded success in business development, and my sales volume consistently met or exceeded company goals. I would like to repeat that success in the Airline industry, using my Professional skilled in business.
Overview
28
28
years of professional experience
2
2
Languages
Work History
GM Sales & Operations
COTHM Travel Solution
02.2023 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly
Sales Manager North Pakistan
Fly Baghdad
01.2022 - 01.2023
- Daily sales plan to travel agents / Marketing plans for the improving sales/ Sales & Marketing strategies. Develop & Maintain healthy & strong commercial interaction with trade & corporate. Strong follows up activities (Sales Calls / Telemarketing etc.) Ensure to promote unique selling points.
- Group Sales in across Pakistan to handling Group’s/ Bulk’s Ticketing with coordination of Head Office for seats viability, fare approval & creation the group PNR & issue the groups tickets.
GM Sales & Operations
Karwan E Hussaini International
01.2016 - 12.2021
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly
Assistant Sales Manager Central Punjab
Fly nas
08.2014 - 12.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Conducted comprehensive competitor analyses to identify market trends and capitalize on emerging opportunities.
- Group Sales in across Pakistan to handling Group’s/ Bulk’s Ticketing with coordination of Head Office for seats viability, fare approval & creation the group PNR & issue the groups tickets.
- Daily sales plans for the improving sales/ Sales & Marketing strategies. Develop & Maintain healthy & strong commercial interaction with trade & corporate.
Senior Sales & Marketing Executive Pakistan
Fly dubai
06.2010 - 07.2014
- Good & strong business relations with Top Consolidator of Group Sales in across Pakistan To handling Group’s/ Bulk’s Ticketing with coordination of Head Office for seats viability, fare approval & creation the group PNR & issue the groups tickets.
- Daily sales plan to travel agents / Marketing plans for the improving sales/ Sales & Marketing strategies.
- Oversee the development of clear revenue acquisition and retention plans by market, segmentation, customer type, and channel of distribution in-order to deliver the airline’s total target. Profitability targets are met, with a level playing field for selling partners.
- Motivate, coach and lead the sales team to exceed targets. Building strategic alliances with corporate companies and agency/retail network for cross promotional benefits, achievement of targets and incremental future revenue.
- To provide customer service at high standard Market segmentation & new business development Sales & Market Practice / OAL Comparison / Update the market changes / Market intelligence. Market Segmentation (Type of business / SWOT analysis).
Senior Sales & Marketing Executive
Saudi Wings Holiday
03.2009 - 02.2010
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly
Senior Sales & Marketing Executive Pakistan
Egypt Air
06.2005 - 02.2009
- .Strong follows up activities (Sales Calls / Telemarketing etc.) Ensure to promote unique selling points. Increase direct sales through Retail.
- Daily sales plan to travel agents / Marketing plans for the improving sales/ Sales & Marketing strategies.
Business Development Executive Pakistan
Gulf Air
01.2004 - 05.2005
- Increased sales revenue by developing and implementing effective sales strategies.
- Daily sales plan to travel agents / Marketing plans for the improving sales/ Sales & Marketing strategies. Develop & Maintain healthy & strong commercial interaction with trade & corporate. Strong follows up activities (Sales Calls / Telemarketing etc.)
Senior Sales & Marketing Executive Pakistan
Royal Jordanian Airline
06.1999 - 01.2004
- Increased sales revenue by developing and implementing effective sales strategies.
- Daily sales plan to travel agents / Marketing plans for the improving sales/ Sales & Marketing strategies. Develop & Maintain healthy & strong commercial interaction with trade & corporate. Strong follows up activities (Sales Calls / Telemarketing etc.)
Reservation & Ticketing Officer
Gerry’s International (Travel Division)
06.1997 - 05.1999
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Education
IATA/UFTAA / VIASINC, CBT Program On GDS F & T
IATA
Montreal Canada 04.2001 -
Some College (No Degree) - Basic & Advance Air Ticketing and Tariff Course
Grace Institute Of Tech
Karachi, SD 12.1994 - 06.1995
Diploma - Air Ticketing & Tariff
Grace Institute of Technology
Karachi, SD 01.1995 - 12.2006
Diploma - Computer Science
Petro Man Institute
Karachi, SD 01.1993 - 01.1994
Associate of Arts - Business Administration And Management
Virtual University
Lahore, Punjab, Pakistan 04.2001 -
GDS Galileo Resrvation System
Travel Port
Pakistan06-2012
GDS Amadeus Reservation System
Amadeus
Riyadh KSA05-2009
IATA CBT Advance, M1-4 Fare & Ticketing
IATA
Montreal Canada12-1996
GDS ABACUS Reservation System
ABACUS
Singapore12-1996
Skills
Operations management
Websites
Traininganddevelopmentexperience
Professional Skilled in Airline Aviation: Serving my Training & Development Expertise in COTHM- IATA ATC Pakistan since Sep’2013 IATA courses in evening.
- Travel & Tourism Consultant Diploma (TTCD-IATA)
- Foundation Travel Tourism Diploma (DTTF-IATA)
- GDS Fare & Ticketing courses. (GDS FT -IATA)
- Marketing Essentials for Aviation Professionals (IATA)
- Travel Agency Fees: A Professional Approach (IATA)
- Geography in Travel Planning (GITP-IATA)
- Serving the Travel & Tourism Customers-(STTC-IATA)
- Airline Customer Service Fundamentals (IATA)
- Distribution and Airline Retailing with NDC (IATA)
- CTH, Virgin Atlantic based V1& V2 Fare & Ticketing Courses.
- Learn Travel-UK, Thai Airways Based Fare & Ticketing Course.
Served as a trainer in GAI IATA ATC (Travel Port-Galileo) since Jan’2012 to May’2013 IATA courses in evening.
- Foundation Travel Tourism Diploma (DTTF-IATA)
- GDS Fare & Ticketing courses. (GDS FT -IATA)
Served as a senior Instructor in Grace Institute Nursery Karachi since Jan’1995 to Dec’2006 Non-IATA courses in evening.
- Fare & Ticketing Computer Based Training (CBT)
- Basic & Advance Air Ticketing and Tariff Course
Interests
Searching motivational speach
Timeline
GM Sales & Operations
COTHM Travel Solution
02.2023 - Current
Sales Manager North Pakistan
Fly Baghdad
01.2022 - 01.2023
GM Sales & Operations
Karwan E Hussaini International
01.2016 - 12.2021
Assistant Sales Manager Central Punjab
Fly nas
08.2014 - 12.2015
Senior Sales & Marketing Executive Pakistan
Fly dubai
06.2010 - 07.2014
Senior Sales & Marketing Executive
Saudi Wings Holiday
03.2009 - 02.2010
Senior Sales & Marketing Executive Pakistan
Egypt Air
06.2005 - 02.2009
Business Development Executive Pakistan
Gulf Air
01.2004 - 05.2005
IATA/UFTAA / VIASINC, CBT Program On GDS F & T
IATA
04.2001 -
Associate of Arts - Business Administration And Management
Virtual University
04.2001 -
Senior Sales & Marketing Executive Pakistan
Royal Jordanian Airline
06.1999 - 01.2004
Reservation & Ticketing Officer
Gerry’s International (Travel Division)
06.1997 - 05.1999
Diploma - Air Ticketing & Tariff
Grace Institute of Technology
01.1995 - 12.2006
Some College (No Degree) - Basic & Advance Air Ticketing and Tariff Course
Grace Institute Of Tech
12.1994 - 06.1995
Diploma - Computer Science
Petro Man Institute
01.1993 - 01.1994
GDS Galileo Resrvation System
Travel Port
GDS Amadeus Reservation System
Amadeus
IATA CBT Advance, M1-4 Fare & Ticketing
IATA
GDS ABACUS Reservation System
ABACUS
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