Muhammad Kamran
Customer Support Specialist
Lahore
Summary
Dynamic customer service professional recognized for enhancing customer satisfaction and optimizing support processes. Expertise in fostering collaboration and adaptability within fast-paced environments, complemented by strong problem-solving abilities and empathetic communication skills. Proficient in financial record management, data entry, and reconciliation within accounting settings, leveraging advanced accounting software to drive efficiency and accuracy. Knowledgeable in regulatory compliance and reporting standards, ensuring meticulous and timely financial documentation.
Overview
3
3
years of professional experience
Work History
Accounts Assistant
Private Practice
01.2024 - 03.2025
- Managed daily financial transactions, ensuring accuracy and compliance with established accounting standards and practices.
- Assisted in preparing monthly financial reports, contributing to enhanced decision-making and operational efficiency.
- Maintained accurate records of accounts payable and receivable, facilitating timely payments and improved cash flow.
- Coordinated with external vendors and clients, strengthening relationships and streamlining communication for financial processes.
Careem Non Voice U.A.E Compaign
IBEX Global
09.2024 - 01.2025
- Based on the provided details for the role of Careem Non Voice in the U.A.E Campaign at IBEX Global, here are eight resume experience statements that align with the job title, years of experience, and requirements:
- Delivered exceptional customer support through effective communication channels, enhancing customer satisfaction and loyalty.
- Managed daily inquiries and resolved customer issues, ensuring timely responses and maintaining service quality.
- Collaborated with cross-functional teams to streamline processes, improving efficiency and reducing response times.
Customer support executive (CSE)
jazz
09.2023 - 09.2024
- (111) & (777)
- Resolved customer inquiries effectively, enhancing satisfaction and ensuring prompt issue resolution for service-related concerns.
- Managed high-volume call handling, consistently maintaining quality service levels and positive customer experiences.
- Collaborated with cross-functional teams to improve support processes, resulting in increased efficiency and faster response times.
- Utilized CRM tools to track customer interactions, ensuring accurate documentation and follow-up on outstanding issues.
- Provided training and mentorship to new team members, fostering a supportive learning environment and enhancing team performance.
- Assisted in the development of customer feedback initiatives, contributing to actionable insights for service improvement strategies.
- Actively participated in team meetings, sharing best practices and contributing to a culture of continuous improvement.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Teaching
01.2022 - 01.2023
- Improved student comprehension by incorporating diverse teaching methods and multimedia presentations.
- Enhanced student achievement by implementing innovative teaching strategies and techniques.
- Ensured adherence to doctrinal standards within preaching, teaching materials, and program content.
- Promoted healthy habits through daily physical activity sessions, teaching fundamental movement skills.lahore
Education
Bs (hons) - Computational Physics
University of the punjab
Lahore01.2023
I.C.S - undefined
C.FE College Samnabad
Lahore01.2019
Matric - undefined
Govt High School kareem block
Lahore01.2017
Skills
Ms Office (word,excel), C, C,C# , Mathematica
Interests
Cricket, gym, photography, traveling
SOFT SKILLS
Good Communication,problem solving,time management,adaptability
SKILLS SUMMARY
- Good communication 90%
- Computer 95%
Timeline
Careem Non Voice U.A.E Compaign
IBEX Global
09.2024 - 01.2025
Accounts Assistant
Private Practice
01.2024 - 03.2025
Customer support executive (CSE)
jazz
09.2023 - 09.2024
Teaching
01.2022 - 01.2023
I.C.S - undefined
C.FE College Samnabad
Matric - undefined
Govt High School kareem block
Bs (hons) - Computational Physics
University of the punjab