Muhammad Kamal
Gujranwala,PB
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Custom Service Officer
PTCL
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Tarde Executive
Fast Cables
02.2021 - 05.2024
- Supported implementation of new trade partners and monitored KPIs for performance optimization.
- Sought out new business to profitably enhance company assets.
- Leveraged customer requirements data to collaborate and add value to both parties through strategic trade.
- Maintained full compliance with trade laws and regulations by tracking changing conditions.
- Developed key communication links for optimal use of facilities, assets and market access.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
senior officer Business Development
Askari Bank Pakistan
10.2020 - 02.2021
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Modified inventory control programs to maintain and enhance annual business plan.
- Recommended and implemented successful strategies to maximize revenue.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
Business Development Executive
Sentax Ltd
02.2019 - 10.2020
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Identified business development challenges and customer concerns for proactive resolution.
Business Development Executive
Al Baraka Bank Pakistan limited
02.2018 - 12.2018
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Education
MBA (Finance) -
University of Gujarat Pakistan
01.2017
B.Com -
University of Punjab, Lahore, Pakistan
01.2013
F.Sc (Pre Engineering) -
Punjab Group of Colleges Gujranwala
01.2013
SSC (Science) -
Govt. High School No. 2 Kamoke
01.2009
Skills
- Corporate Finance, Cost Accounting, Analysis of Finance and Statement, Communication Skills for Executive Assistants, HRM, Marketing, Taxation, Statistics
- Knowledge of Microsoft Windows 10 / Vista (basic) Microsoft Office (Word, excel, Power point, SPSS Software Social media networking)
- Cross-Selling and Up-Selling
- Client Needs Assessments
- Onsite facility tours
- Client meetings
- Customer Service
- Maintaining Client Records
- Client Home Visits
- Issue Reporting
- Attention to Detail
- Active Listening
- Relationship Building
- Microsoft Access
Languages
Command on Spoken Languages English, Urdu, and Punjabi
Personal Information
- Domicile: Gujranwala (Punjab)
- Title: Business Development Executive, Trade Executive
- Date of Birth: 07/13/1991
- Gender: Male
Coreresponsibilities
Managing Team by providing guidance and feedback to help them strengthen their skills and knowledge base. Excellent time management skills to ensure targets are met and plans completed efficiently. Involved in devising future plans to remain student-focused. Able to contribute to the intellectual life and debate of an academic organization by conducting research which will enhance its reputation as a research-led teaching institution.
Nic
3410-14398990-1
References
Available on request
Hobbies and Interests
Reading Books, Playing Games, Watching Reality Shows.
Disclaimer
I hereby assure that the above information furnished by me is true and correct to the best of my knowledge.
Certification
- Certificate of Negotiation & Sales Excellence
- Certificate of Business Development Executive
- Certificate of Cable Manufacturing and Testing
- Certificate of Customer Service Excellence
Timeline
Tarde Executive
Fast Cables
02.2021 - 05.2024
senior officer Business Development
Askari Bank Pakistan
10.2020 - 02.2021
Business Development Executive
Sentax Ltd
02.2019 - 10.2020
Business Development Executive
Al Baraka Bank Pakistan limited
02.2018 - 12.2018
Custom Service Officer
PTCL
MBA (Finance) -
University of Gujarat Pakistan
B.Com -
University of Punjab, Lahore, Pakistan
F.Sc (Pre Engineering) -
Punjab Group of Colleges Gujranwala
SSC (Science) -
Govt. High School No. 2 Kamoke
- Certificate of Negotiation & Sales Excellence
- Certificate of Business Development Executive
- Certificate of Cable Manufacturing and Testing
- Certificate of Customer Service Excellence
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