Muhammad Kaleem
Gujranwala, Pakistan
Summary
‘Experienced Administrative Officer and Customer Representative Manager with extensive knowledge. Proven office and personal communication and management skills, with equal ability in lead and support roles. Competencies include record keeping, document management, customer care, make strategy to improve ratio of customer and report presentation.
Overview
4
4
years of professional experience
Work History
Administrative Officer
KamRoche Health Care Division
Lahore
11.2022 - Current
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Inventoried and ordered supplies for office.
- Maintained positive working relationship with fellow staff and management.
- Greeted visitors warmly upon arrival at office reception area.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled appointments, meetings and events for management staff.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
Customer Service Manager
Turkish Silver Product
Gujranwala
01.2020 - Current
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Make marketing strategy to grab target audience.
- Monitored phone calls to provide feedback and coaching.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor of Science - BS (Hons) in Mass Communication And Media Studies
Gift University
Gujranwala, Pakistan10-2022
High School Diploma -
FG Degree College Okara Cantt
Okara, Pakistan12-2018
Skills
- Event Coordination
- Database Management
- Relationship Building
- Database Administration
- Equipment Repair
- Human Resources Support
- Payroll and Budgeting
Timeline
Administrative Officer
KamRoche Health Care Division
11.2022 - Current
Customer Service Manager
Turkish Silver Product
01.2020 - Current
Bachelor of Science - BS (Hons) in Mass Communication And Media Studies
Gift University
High School Diploma -
FG Degree College Okara Cantt
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