Muhammad Junaid
Warehouse Coordinator
Karachi,Sindh
Summary
To pursue a career in a reputable and progressive organization where hard work is valued and leads to ample growth opportunities.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Warehouse Coordinator
Sana Safinaz
Karachi
2022.03 - Current
- Create AWBs for All IPO and maintain records to dispatch these on time.
- Create Sale Reports for Orders fulfillments.
- Coordinate between teams to resolves Customer complains on time.
- Make replacement/Pickups from customer for complaint products and maintain record on daily basis.
- Coordinate with couriers regarding on time deliveries and returns.
Customer Care Executive
Sana Safinaz
Karachi
2021.02 - 2022.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Coordinated timely responses to online customer communication and researched complex issues.
- Chat Support (Emails & Whatsapp)
Data Entry Operator
Nadra (NSER Project)
Karachi
2019.09 - 2021.01
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
Brand Ambassador
Marketing Agencies
Karachi
2016.08 - 2019.06
- Communicated product value, quality, and style to educate and entice potential customers.
- Engaged customers to communicate key product features.
- Maintained knowledge of current promotions and product features.
- Worked with team to achieve sales goals for products.
SHIFT INCHARGE
TCS (Tranzum Courier Services)
Karachi
2015.02 - 2016.06
- Applied effective time management techniques to meet tight deadlines.
- Quality Check
- Work distribution in team
- Maintain record on daily basis
Education
BBA - Marketing
Sindh Institute of Management & Technology (SIMT)
Karachi 2019.03 - Current
Intermediate - Commerce
Private
Board Of Intermediate Education (Karachi) 2010.09 - 2012.05
Matriculation - Computer And Information Sciences
SOS Hermann Gmeiner School
Board Of Secondary Education (Karachi) 2008.01 - 2010.02
Skills
Time management skills
Reports and documents
Chat Support
Multitasking Abilities
MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Warehouse Coordinator
Sana Safinaz
2022.03 - Current
Customer Care Executive
Sana Safinaz
2021.02 - 2022.02
Data Entry Operator
Nadra (NSER Project)
2019.09 - 2021.01
BBA - Marketing
Sindh Institute of Management & Technology (SIMT)
2019.03 - Current
Brand Ambassador
Marketing Agencies
2016.08 - 2019.06
SHIFT INCHARGE
TCS (Tranzum Courier Services)
2015.02 - 2016.06
Intermediate - Commerce
Private
2010.09 - 2012.05
Matriculation - Computer And Information Sciences
SOS Hermann Gmeiner School
2008.01 - 2010.02