MUHAMMAD JUNAID
JHELUM
Summary
Dynamic manager with a proven track record in team leadership and operational compliance. Expertise in problem-solving and customer relationship management to enhance service delivery and ensure safety across multiple client sites. Results-driven professional skilled in managing security operations and enhancing client relationships. Proven ability to lead teams, optimize inventory management, and ensure compliance with safety regulations, contributing to improved operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Manager
ASPIRE SECURITY GROUP LIMITED
Southampton, United Kingdom
06.2024 - Current
- Managed security operations across multiple client sites to ensure safety compliance.
- Led team meetings to discuss security updates and operational improvements.
- Collaborated with clients to assess security needs and tailor services accordingly.
- Conducted performance reviews for team members.
- Evaluated individual and team business performance and identified opportunities for improvement.
Security Controller
RADLEIGH SECURITY & FM LIMITED
Maidstone, United Kingdom
03.2022 - 12.2024
- Monitored security systems and patrols, ensuring facility safety at all times.
- Trained staff on emergency procedures and safety protocols for effective response.
- Responded promptly to alarm activations and emergency calls from staff members.
- Assigned shift timings and rosters to officers, optimizing coverage and efficiency.
Branch Manager
Mirza G Medical Store
Jhelum, Pakistan
12.2020 - 02.2023
- Managed daily operations of a busy medical supply branch.
- Supervised staff to ensure compliance with safety regulations.
- Managed staff scheduling, hiring and training processes.
Knowledge Process Outsourcing
Servaid Pharmacy
Rahim Yar Khan, Pakistan
02.2019 - 10.2019
- Analyzed customer feedback to enhance service and product offerings.
- Monitored inventory levels for critical medications and supplies availability.
- Conducted regular audits of knowledge assets in multiple repositories.
- Assisted in training new staff on pharmacy operational procedures and systems.
Salesperson
Servaid Pharmacy
Sialkot, Pakistan
05.2018 - 12.2018
- Addressed customer inquiries regarding medications and product selections efficiently.
- Processed transactions at cash register with high accuracy and speed.
- Maintained organized and clean store displays to enhance customer experience.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Arranged merchandise displays to showcase new styles and drive sales.
Education
Matriculation - Science
Army Public School
Rawalpindi 03-2013
Higher Secondary School Certificate - Pre-Medical
F.G Intermediate College
Sialkot11-2015
Diploma in Computer Information Technology - Computer Science
The Standard College
Sialkot01-2017
Diploma in Computer Information Technology - Computer Graphics
The Standard College
Sialkot01-2017
Bachelor of Science - Computer Science
Khawaja Fareed Government Post Graduate College
Rahim Yar Khan 04-2021
Skills
- Customer relationship management
- Team leadership
- Operational compliance
- Problem solving
- Inventory management
- Customer service
- Adaptive selling techniques
Languages
English
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Certification
Microsoft Office
Timeline
Manager
ASPIRE SECURITY GROUP LIMITED
06.2024 - Current
Security Controller
RADLEIGH SECURITY & FM LIMITED
03.2022 - 12.2024
Branch Manager
Mirza G Medical Store
12.2020 - 02.2023
Knowledge Process Outsourcing
Servaid Pharmacy
02.2019 - 10.2019
Salesperson
Servaid Pharmacy
05.2018 - 12.2018
Matriculation - Science
Army Public School
Higher Secondary School Certificate - Pre-Medical
F.G Intermediate College
Diploma in Computer Information Technology - Computer Science
The Standard College
Diploma in Computer Information Technology - Computer Graphics
The Standard College
Bachelor of Science - Computer Science
Khawaja Fareed Government Post Graduate College