Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Muhammad Jehanzaib

Muhammad Jehanzaib

Lahore,Pakistan

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Customer Service Specialist

Ibex Global
02.2024 - 10.2024
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently
  • Took ownership of customer issues to follow problems through to resolution
  • Reduced customer complaints with proactive issue identification and resolution
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously

Customer Service Representative

Mindbridge Private
02.2023 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to and chatted with customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls and chats with minimal wait times
  • Answered customer telephone calls and responded to chats promptly to avoid on-hold wait times

Medical Billing Representative

PRG
10.2021 - 04.2022
  • Precisely evaluated and verified benefits and eligibility
  • Confidently and adeptly handled claim denials and/or appeals
  • Evaluated patients' financial status and established appropriate payment plans
  • Diligently filed and followed up on third party claims

Education

Bachelor Of Commerce -

NCBA&E
01.2019

Skills

  • Effective and Persuasive English Speaking and Writing Skills
  • Empathy
  • Ability to use Positive language
  • Attentiveness
  • Clear Communication Skills
  • Adaptability
  • Thick Skin
  • Complaint Resolution

Languages

English
Advanced
C1

Timeline

Customer Service Specialist

Ibex Global
02.2024 - 10.2024

Customer Service Representative

Mindbridge Private
02.2023 - 11.2023

Medical Billing Representative

PRG
10.2021 - 04.2022

Bachelor Of Commerce -

NCBA&E
Muhammad Jehanzaib