MUHAMMAD JAVED KHAN
Lahore
Summary
Accomplished customer service professional with a strong focus on client satisfaction and service excellence. Demonstrated expertise in resolving complex issues, driving customer loyalty, and optimizing service delivery to meet the highest standards. Proven ability to lead teams, manage performance metrics, and foster strong relationships with clients, ensuring consistent satisfaction. Skilled in identifying areas for improvement, implementing effective solutions, and collaborating across departments to enhance the overall customer experience. Ready to leverage my expertise and leadership capabilities to excel in a senior customer and client satisfaction role, delivering impactful results and driving continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Tier 1 Customer Support (Amazon)
IBEX Global
09.2024 - Current
- Delivered exceptional customer support by resolving inquiries and issues with a customer-centric approach, ensuring high satisfaction and fostering brand loyalty.
- Demonstrated expertise in Amazon’s products, policies, and systems, offering accurate and timely solutions to complex problems.
- Managed high volumes of support requests efficiently, prioritizing tasks and maintaining quality standards in a fast-paced environment.
- Adapted quickly to process updates and new tools, integrating them into daily workflows to improve service delivery and streamline customer interactions.
- Collaborated across departments to address escalated cases, ensuring seamless resolutions and enhancing the overall customer experience.
- Consistently met and exceeded performance metrics, including first-response time, resolution time, and customer satisfaction ratings.
- Utilized data-driven insights to suggest improvements in customer service processes, contributing to Amazon’s reputation as the most customer-centric company.
Tier 1 Support Specialist (Western Union)
IBEX Global
06.2024 - 10.2024
- Delivered exceptional support, ensuring high customer satisfaction and advocacy through clear communication and effective issue resolution
- Monitored, prioritized, and responded to support requests, demonstrating deep knowledge of Western Union products and procedures
- Conducted compliance and customer satisfaction courses, enhancing team knowledge and service delivery
- Quickly adapted to new product enhancements, incorporating them into training resources and support strategies
- Collaborated effectively across teams to address complex issues, ensuring comprehensive support and customer success
Marketing Manager (Remote)
SkilTrak
11.2022 - 04.2024
- Spearheaded the onboarding of partner colleges, streamlining student placement processes to enable institutions to focus on core academic and extracurricular activities.
- Proactively engaged with prospective colleges, building strong partnerships that significantly expanded the company’s client base and contributed to overall business growth.
- Developed and implemented strategic marketing initiatives, including overseeing SEO campaigns and managing social media teams, resulting in a significant boost to the company’s online visibility and engagement.
- Collaborated with internal teams to optimize the company’s placement services, ensuring seamless coordination between students, colleges, and industry partners.
- Contributed to enhancing the brand’s reputation as a leading provider of student placements across diverse industries in Australia.
Education
Intermediate - Commerce
Punjab Group of Colleges
Business Administration -
Virtual University of Pakistan
12-2025
Skills
- Customer Relationship Management (CRM)
- Effective Communication and Problem-Solving
- Data-Driven Marketing Analysis
- Lead Generation and Conversion Optimization
- Team Collaboration and Leadership
Certification
- Specialization in SEO, UC Davis, Coursera certifies my successful completion of the University of California, Davis Search Engine Optimization (SEO) Specialization.
- Foundations of Digital Marketing and Ecommerce, Coursera, Coursera certifies my successful completion of Foundations of Digital Marketing and Ecommerce.
Hobbies and Interests
- Running
- Travelling
- Fitness
Timeline
Tier 1 Customer Support (Amazon)
IBEX Global
09.2024 - Current
Tier 1 Support Specialist (Western Union)
IBEX Global
06.2024 - 10.2024
Marketing Manager (Remote)
SkilTrak
11.2022 - 04.2024
- Specialization in SEO, UC Davis, Coursera certifies my successful completion of the University of California, Davis Search Engine Optimization (SEO) Specialization.
- Foundations of Digital Marketing and Ecommerce, Coursera, Coursera certifies my successful completion of Foundations of Digital Marketing and Ecommerce.
Intermediate - Commerce
Punjab Group of Colleges
Business Administration -
Virtual University of Pakistan
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