Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
PERSONAL INFORMATION
Timeline
Manager
Muhammad Irfan Khan

Muhammad Irfan Khan

Karachi

Summary

Dynamic travel industry professional with extensive expertise in travel agency operations, specializing in booking management and fare optimization for global destinations. Proficient in navigating IATA systems for ticket issuance, reissues, refunds, and revalidation through various GDS platforms, including Galileo, Sabre, Amadeus, and Abacus. Comprehensive knowledge of visa consultancy services across multiple categories, including tourist, visit, transit, and immigration visas. Exceptional client relationship management skills ensure timely and effective communication while providing tailored travel solutions and updates on industry regulations.

Knowledgeable Counter Supervisor with extensive background in managing ticketing operations and leading teams. Successfully streamlined ticketing processes and enhanced customer satisfaction. Demonstrated expertise in conflict resolution and effective communication.

Experienced with ticketing systems and team management, ensuring efficient and effective operations. Utilizes strong organizational skills to maintain smooth ticketing processes. Knowledge of customer service principles and conflict resolution techniques.

Ticketing professional with solid track record in overseeing ticketing functions and ensuring seamless operations. Known for fostering team collaboration and consistently achieving operational goals. Reliable and adaptable, with strong skills in problem-solving and customer service.

Professional in ticketing industry with substantial experience in managing ticketing operations and resolving customer issues. Demonstrates strong leadership in team collaboration and consistently meets targets. Known for adaptability and effective problem-solving skills. Proficient in ticketing software, conflict resolution, and customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Majestic Travels & Tours
02.2019 - Current
  • Working with Majestic Travel & Tours As Senior Sales Executive and ticketing supervisor
  • Supervised ticketing operations, ensuring efficient workflow and adherence to company policies.
  • Managed inventory of tickets and supplies, maintaining accurate records for reporting purposes.
  • Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
  • Processed refunds and exchanges in accordance with company policy.
  • Acted as senior management available for customer service inquiries and escalated customer issues.

Counter Supervisor

Pelican Travel ( Pvt ) Ltd at Pelican Travels Pvt Ltdr
01.2016 - 01.2019
  • After completing My Job Contact with MS Khatri Travel and resigned from starting company I have got offer From other travel Agency and started work with M/S Pelican Travels as Counter Supervisor almost 5 years than From year 2016 To 2019.

Ticket reservation agent

Khatri Travels & Tours
05.2009 - 01.2016
  • On the date 11–May–2009 I have Started Work With M/S Khatri Travels and Tours as Bike rider / Outdoor Documents Arrangements and Passport or visa Delivery and collection to/from Clients after 2 years I have promoted to Counter Assistant and teaching ticketing system from other colleges.

Education

High school or equivalent - Commerce

Medreesa Islamia Secondary School
Karachi, Pakistan
05.2005

Bachelor's degree - Travel And Culture, Economy

Government College of Commerce
Karachi, Pakistan
02.2005

Skills

  • Achieved Short Hand Typing Course / Level: Expert
  • Ticketing / Level: Expert
  • Airlines / Level: Expert
  • Sales / Level: Expert
  • Customer Service / Level: Expert
  • Hotel Reservations / Level: Expert
  • Tourism / Level: Expert
  • Management / Level: Expert
  • Customer Satisfaction / Level: Expert
  • Visas / Level: Expert
  • Achieved Certificate From Microsoft MS Office Course / Level: Expert
  • Achieved Certificate From PIA HITIT CRANE SYSTEM / Level: Expert
  • Attend All Classes at Gelileo Desktop System / Level: Expert
  • Sabre Red Workspace / Level: Expert
  • Achieved Certificate from Gelileo Travel Port GDS / Level: Expert
  • Galileo / Level: Expert
  • Travel / Level: Expert
  • Amadeus / Level: Expert
  • Microsoft Office / Level: Expert

Certification

  • Gelileo Desktop Pakistan Issued in: Jan 2023 Expiry date: This certificate does not expire
  • Airchina WorkShop Issued in: Jan 2023 Expiry date: This certificate does not expire
  • Sabre Red Pakistan Issued in: Jan 2023 Expiry date: This certificate does not expire
  • Qatar Airways Workshop Issued in: Feb 2017 Expiry date: This certificate does not expire
  • PIA Hittit Crane Reservation Issued in: Jun 2014 Expiry date: This certificate does not expire
  • Microsoft MS Office Issued in: Jun 2006 Expiry date: This certificate does not expire

LANGUAGES

English / Level: Expert
Urdu / Level: Expert
Pushto / Level: Expert

PERSONAL INFORMATION

  • Birth date: 1988-07-15
  • Nationality: Pakistan
  • Residence Country: Pakistan – Karachi
  • Title: Marketing And Sales Executive at Majestic Travels & Tours
  • Date of Birth: 15/07/1988
  • Nationality: Pakistani
  • Marital Status: Married
  • ID Type: Passport
  • ID Number: AA0005643

Timeline

Manager

Majestic Travels & Tours
02.2019 - Current

Counter Supervisor

Pelican Travel ( Pvt ) Ltd at Pelican Travels Pvt Ltdr
01.2016 - 01.2019

Ticket reservation agent

Khatri Travels & Tours
05.2009 - 01.2016

High school or equivalent - Commerce

Medreesa Islamia Secondary School

Bachelor's degree - Travel And Culture, Economy

Government College of Commerce
Muhammad Irfan Khan