Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Muhammad Imran Butt

Muhammad Imran Butt

IT Operations Manager
Rawalpindi

Summary

Experienced with overseeing IT operations and ensuring seamless functionality of systems. Utilizes strong leadership and strategic planning to drive operational success. Track record of implementing process improvements and managing cross-functional teams effectively.


Overview

18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

IT Operations Manager

Invision Solutions
11.2023 - Current
  • Maintain and optimize company networks, servers and Applications.
  • Ensure smooth operation of company databases and applications.
  • Oversee data backup, application and system security operations (user authorization, firewalls, databases etc.)
  • Manage installations, upgrades and configurations of hardware and software.
  • Assess system performance and recommend improvements.
  • Resolve issues escalated by technicians, engineers and developers.
  • Ensure data is handled, transferred or processed according to legal and company guidelines.
  • Oversee the support and guidance to users via help desk.
  • Control costs and budgets regarding IT systems.
  • Manage contracts with clients (e.g. development platforms, telecommunication companies, password managers) and software licenses.
  • Develop IT policies and practices.
  • Managed complex IT projects from inception to completion, consistently delivering within scope, budget, and timeline constraints.
  • Streamlined IT operations by implementing effective process improvements and automation techniques.
  • Enhanced security measures by developing comprehensive information security policies and protocols.
  • Managed a high-performing team of IT professionals, providing consistent coaching and development opportunities to drive performance.
  • Achieved cost savings through the strategic procurement of hardware, software, and services.
  • Implemented scalable cloud-based solutions that improved flexibility and accessibility for end-users across the organization.
  • Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
  • Reduced operational risks by conducting periodic system audits and vulnerability assessments.
  • Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
  • Collaborated with cross-functional teams to develop customized software applications for business needs.
  • Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and end users.
  • Championed change management efforts during major technology upgrades or migrations, minimizing disruption to business processes.
  • Increased staff productivity by introducing innovative technology tools that streamlined daily tasks.
  • Developed disaster recovery plans, ensuring seamless continuity of operations in case of unforeseen events.
  • Maintained compliance with industry standards and regulations by implementing rigorous data governance policies and procedures.
  • Guided organizational technology strategy and roadmaps.
  • Managed life cycle replacement of hardware and software.
  • Implemented and maintained technology and software budget.
  • Coordinated secure system access of users to various department systems and platforms.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Wrote strategic business plans outlining need for departmental information technology resources.

IT Manager

Neom (Contract Assignment of Tamimi Global)
02.2021 - 10.2023
  • Closely collaborate with project members to identify and quickly address problems.
  • Manage network and system performance.
  • Create the company's cybersecurity rules and ensure implementation to secure the company's data.
  • Manage troubleshooting, security patching and maintenance.
  • Oversee daily performance of computer systems and immediately respond to network/software issues to keep network up and running.
  • Ensure smooth deployments of CAFM software as per client requirements.
  • Manage smooth operation of CAFM operation and maintain quality updates.
  • Ensure in-time project deliveries in line with ITIL standards.
  • Lead team for software engineering services and support key clients in development efforts, establishing standards, determining specifications, and creating Service and Operational Level Agreements (SLA) and (OLA).
  • Key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Work closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Maintain and update In-house applications.
  • Maintain and Configure site GPON network.
  • Maintain and Configure site IPTV network.
  • Maintain and Configure site CCTV network.
  • Maintain and Configure site IP Telephone network.
  • Ensure streamlined operation of Microsoft 365 corporate hybrid setup.
  • Maintain and upgrade security equipment such as Huawei, Sophos and Sonic Firewall.
  • Maintain Cisco Webex Audio Conference Systems.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.

IT Manager

Saudi Aramco Fadhili Gas Plant (Contract Assignment of Tamimi Global)
04.2017 - 01.2021
  • Design and acquire approval for the site IT Infrastructure.
  • Lead the implementation team for the installation of approved IT infrastructure.
  • Lead the O&M team for the smooth operation of the IT infrastructure.
  • Implement Microsoft Dynamics within the site operations and maintain quality operation and updates.
  • Maintain the smooth operation of SAP modules for finance, logistics and IT.
  • Ensure smooth operation of wireless data network for the SAPMT Camp and Offices.
  • Maintain effective operation of Cisco Router, Switches, Access Points.
  • Maintain and Configure Sophos XG Firewall.
  • Overlook the Sennheiser and Bose Audio Conference Systems.
  • Manage the Maintenance and Configurations of Polycom Video Conference System.
  • Implement policies for disaster recovery, remote access, network appliances, servers and directory services security.
  • Integrate fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
  • Managed, tracked and coordinated problem resolution and escalation.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.

IT Project Manager

Tamimi Global - Head Office
05.2015 - 03.2017
  • Implement Microsoft Dynamics AX 2012 R3, AX 2009 Feature Pack.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
  • Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
  • Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
  • Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
  • Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
  • Planned, designed, and scheduled phases for large projects.
  • Maintain and update Exchange 2003/2007, 2010 & 2013.
  • Provide IT Support Services for Tamimi Group of Companies.
  • Assist to acquire or build new software and provide training to employees.
  • Maintained familiarity with API and authentication mechanisms for supported products.
  • Devised test plans to validate accuracy of IT projects.
  • Led cross-functional teams to successfully complete IT projects.
  • Partnered with project team members to identify and quickly address problems.

IT Projects Manager

Saudi Aramco - GSD (Contract Assignment of Tamimi Global)
09.2009 - 04.2015
  • Maintain and update the Steineke Hall Guest Reservation System.
  • Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
  • Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
  • Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
  • Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
  • Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
  • Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
  • Provided detailed project status updates to stakeholders and executive management.
  • Create and implement IT policies for GSD.
  • Assist Executive Services Group to establish IT setups for VVIP events like Ghabgha & Expat Reunions at PCC, Al-Ghawar Plaza.

IT Manager

Canteen Stores Department - Ministry of Defence
01.2008 - 08.2009
  • Establish and manage Inventory Management System (IMS).
  • Hire new IT staff and provide training.
  • Create and update IT policy.
  • Initiate hardware and software requests for the Department and ensure smooth implementation.
  • Maintain and update the centralized network of the department with more than 100 locations nationwide.
  • Onsite & Remote Technical Support.
  • LAN & WAN Connectivity & Maintenance.
  • Monitor reviews and social networking sites and feeds to respond to questions or complaints.
  • Adjust project plans to account for dynamic targets, staffing changes and operational specifications.
  • Lead technology selection and rollout, focusing on organizational planning.
  • Create and implement contracts and supplier service-level agreements.
  • Closely collaborate with project members to identify and quickly address problems.

Education

Bachelor of Science - Computer Science

Punjab University
Rawalpindi
04.2003 - 01.2007

Diploma in Computer Science -

CPR Institute
01.2003 - 01.2004

Skills

Project management

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Accomplishments

  • Employee of the Month, Saudi Aramco - GSD Dhahran, 05/01/11
  • Certificate of Appreciation, Saudi Aramco - Fadhili, 09/01/18

Certification

Huawei HCIP-DCF (Data Center Facility)

Timeline

IT Operations Manager

Invision Solutions
11.2023 - Current

IT Manager

Neom (Contract Assignment of Tamimi Global)
02.2021 - 10.2023

IT Manager

Saudi Aramco Fadhili Gas Plant (Contract Assignment of Tamimi Global)
04.2017 - 01.2021

IT Project Manager

Tamimi Global - Head Office
05.2015 - 03.2017

IT Projects Manager

Saudi Aramco - GSD (Contract Assignment of Tamimi Global)
09.2009 - 04.2015

IT Manager

Canteen Stores Department - Ministry of Defence
01.2008 - 08.2009

Bachelor of Science - Computer Science

Punjab University
04.2003 - 01.2007

Diploma in Computer Science -

CPR Institute
01.2003 - 01.2004

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Muhammad Imran ButtIT Operations Manager