Hi, I’m
Muhammad Ilyas
Office Assistant
Punjab
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
years of post-secondary education
Work History
University Of Education
Visiting Lecturer
Job overview
- Implemented instructional technologies in course delivery to engage and educate students.
Pakistan Telecommunication Company
Customer Services Representative
Job overview
- Responded to customer requests for products, services, and company information.
Ibrahim Associates
Architecture Draftsman and House Contractor
Job overview
- Supported project team in design process to update details of each project.
Sareena Hotel
Intern
Education
University of Agriculture Faisalabad, Punjab
Master of Science from Education
04.2001 - 01.2019
University of AgricultureFaisalabad, Punjab
Bachelor of Science from Education
04.2015 - 01.2017
University of Agriculture, Faisalabad
B.Ed.
01.2016 - 01.2019
Jinnah Polytechnic Institute, Faisalabad
Diploma In AutoCAD
01.2009 - 01.2010
Sareena Hotel Faisalabad
Tourism and Hotel Management
Skills
MS Office (Word, Excel, Power Point)
Good typing speed
Fluent in spoken and written Urdu, English
Extensively use Microsoft Word, Excel, Power Point during Master's Program
Ability to learn new software as required during the projects
Punctual, energetic, and have flexible personality towards the new surroundings
Do not interfere in unnecessary gossip
Windows Operating System (XP, Windows 7, Windows 8, Windows 81)
Researchworkandprojects
- Implications of Social media usage for students in Higher Education: A case study in University of Agriculture Faisalabad.
- Impact of ICT in primary Education, district Faisalabad.
- Survey: Impact of social media usage in Education.
- Project: Develop a curriculum for class 5 in software form using MS(Word and Power Point)
- Project: National Enrollment Drive (in education system).
Honorsandachievements
- 2nd position in debate competition in school level
- Best Football player in college level
- Participated in poster design competition organized by Bionics' Society (2014)
Personal Information
- District: Faisalabad
- Domicile: Punjab
- Date of Birth: 01/09/89
- Marital Status: Married
- Religion: Islam
Citizen
Pakistani
References
Will be furnished on demand.
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
University of Agriculture, Faisalabad
B.Ed.
01.2016 - 01.2019
University of Agriculture
Bachelor of Science from Education
04.2015 - 01.2017
Jinnah Polytechnic Institute, Faisalabad
Diploma In AutoCAD
01.2009 - 01.2010
University of Agriculture
Master of Science from Education
04.2001 - 01.2019
Intern
Sareena Hotel
Sareena Hotel Faisalabad
Tourism and Hotel Management
01.2008
Visiting Lecturer
University Of Education
Customer Services Representative
Pakistan Telecommunication Company
Architecture Draftsman and House Contractor
Ibrahim Associates