Summary
Overview
Work History
Education
Skills
Timeline
Generic

Muhammad Idrees

Supervisor
Islamabad

Summary

With a proven track record at Self Employed Services, I excel in staff management and customer service, enhancing dining experiences and operational efficiency. My leadership in staff training and adherence to health standards significantly raised satisfaction levels. Skilled in both employee motivation and service quality, I consistently deliver exceptional hospitality outcomes.

Service-centric Restaurant Supervisor with 4 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards

Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.

Overview

5
5
years of professional experience

Work History

Restaurant Supervisor

Self
06.2017 - 03.2019
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Head Waiter

Self Employed Services
02.2015 - 06.2016
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.

House Keeper

Self
01.2014 - 04.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

High School Diploma -

Government Boys High School
Islamabad, Pakistan
04.2001 -

Skills

Staff management

Staff supervision

Employee motivation

Customer service

Health and safety standards

Hospitality

Service quality

Timeline

Restaurant Supervisor

Self
06.2017 - 03.2019

Head Waiter

Self Employed Services
02.2015 - 06.2016

House Keeper

Self
01.2014 - 04.2015

High School Diploma -

Government Boys High School
04.2001 -
Muhammad IdreesSupervisor