To gain a position in a growth-oriented organization that utilizes my knowledge and skills to serve its need and leads to my involvement in decision-making process in both technical and managerial fields.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Problem-solving skills
Customer communications
Call center operations
Customer education
Resolving issues
Answering questions
Payment processing