Summary
Overview
Work History
Education
Skills
Timeline
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MUHAMMAD HUSSAIN

MUHAMMAD HUSSAIN

Sales/Csr
Karachi

Summary

Experienced in sales and customer service, skilled at managing client relationships, handling customer queries, and delivering excellent service to drive business growth

Overview

4
4
years of professional experience
1
1
Language

Work History

Lead CSR

TechCtrl
11.2024 - 04.2025
  • Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
  • Efficient in CRM tools for managing customer queries, tracking support tickets, and maintaining client relationships
  • Collaborated with team members to develop strategies for boosting customer retention rates.
  • Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Sales Assistant Manager

Humantek
06.2022 - 10.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Monitored daily operations and evaluated team performance, providing feedback to ensure compliance and drive improvement.
  • Enhanced processes and procedures to boost efficiency and elevate customer satisfaction
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Assistant Manager of Operations

Daraz Hub
07.2021 - 06.2022
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Data Entry Operator

Rib Insurance
01.2021 - 07.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records, and chronologies of entry activities.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Updated and maintained customer information, documents and records.

Education

Bachelor of Commerce - Buisness

University of Karachi
Karachi
04.2001 -

Skills

  • Customer relations
  • Decision-making
  • Team collaboration
  • Leadership
  • Teamwork
  • Project Management
  • Effective Communication
  • Critical Thinking
  • Live chat support
  • Research
  • Follow-up skills
  • Time management
  • Problem-solving

Timeline

Lead CSR

TechCtrl
11.2024 - 04.2025

Sales Assistant Manager

Humantek
06.2022 - 10.2024

Assistant Manager of Operations

Daraz Hub
07.2021 - 06.2022

Data Entry Operator

Rib Insurance
01.2021 - 07.2021

Bachelor of Commerce - Buisness

University of Karachi
04.2001 -

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MUHAMMAD HUSSAINSales/Csr