Experienced IT and Website Manager with a strong focus on supporting restaurant operations through effective technology solutions, website management, and digital optimization. Skilled in overseeing POS systems, managing online platforms, and ensuring smooth technical operations that enhance the customer experience and streamline restaurant workflows. Proven ability to implement data-driven strategies that improve online engagement and customer satisfaction.
Hi, I’m
MUHAMMAD HUSSAIN
IT And Website Manager
Karachi,Sindh
Summary
Overview
1
year of professional experience
3
Certifications
Work History
M&P Logistics
Customer Care Executive
06.2024 - Current
Job overview
- Improved customer support experience, contributing to streamlined processes and a 30% increase in positive feedback.
- Coordinated with technical teams to resolve system issues, ensuring smooth service continuity and minimal downtime.
Background Check PVT LTD
SEO And Website Specialist
06.2023 - 05.2024
Job overview
- Boosted website ranking from #1100 to the top 5 within six months through strategic SEO techniques and collaborative website improvement projects.
- Enhanced user experience by optimizing website design and functionality, leading to increased user satisfaction and retention.
Education
ILMA UNIVERSITY Korangi Creek
Bachelor's Information Technology from Network And System Administration
University Overview
Skills
Technical Skills: POS systems, WordPress, HTML/CSS, Google Analytics, Microsoft Office, CRM systems
Additional Information
Additional Information
Core Competencies
- IT & System Management: Expertise in POS system oversight, troubleshooting, software maintenance, and providing technical support to ensure uninterrupted restaurant operations.
- Website Management: Proficient in content updates, SEO optimization, online ordering integration, and enhancing user experience to increase customer engagement.
- Digital Marketing & SEO: Strong background in on-page SEO, web analytics, and driving online visibility through strategic digital marketing initiatives.
- Customer Experience Enhancement: Implementing technology solutions that improve customer interactions, from website functionality to in-restaurant systems.
- Data Analysis & Reporting: Skilled in monitoring website and POS data to provide actionable insights on customer behavior and operational performance.
- Team Training & Support: Experience in training staff on system usage, website updates, and maintaining digital standards to enhance overall efficiency.
Certification
Google Analytics for Beginners – Google Analytics Academy
Projects
Projects
- POS System Improvement Project
Project Lead
- Oversaw POS software updates, ensuring seamless transactions and data accuracy; improved transaction time by 15%.
- Website Optimization for Online Ordering
- Website Manager
Enhanced the restaurant’s website by integrating an online ordering system, resulting in a 25% increase in online orders.
Timeline
Customer Care Executive
M&P Logistics
06.2024 - Current
SEO And Website Specialist
Background Check PVT LTD
06.2023 - 05.2024
IT Support – Coursera
01-2023
Advanced SEO – Moz Academy
06-2022
Google Analytics for Beginners – Google Analytics Academy
01-2022
ILMA UNIVERSITY
Bachelor's Information Technology from Network And System Administration
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