Salesforce
Muhammad Hassan Khan
Customer Services Specialist
Karachi
Summary
I am a versatile professional with a strong background in Salesforce Lightning, online support, and expertise in the home appliances sector. I bring a proven track record as an FB Ads Expert and marketing strategist, adept at driving successful digital marketing campaigns. With certifications in IT, digital marketing, web design, and web development, I combine technical skills with strategic thinking to deliver high-quality results in dynamic environments. My diverse skill set and hands-on experience make me a valuable asset for businesses looking to optimize operations and enhance their online presence.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Customer Services Specialist
Dawlance
7 2022 - Current
- Deliver exceptional customer service, fostering long-lasting client relationships that enhance brand loyalty
- Specialize in strengthening brands through personalized support and effective communication
- Ensure customer satisfaction by providing tailored solutions, contributing to the overall success of the company’s customer service initiatives.
Customer Service Team Lead
Cake Lounge
04.2022 - 07.2022
- Led and mentored a team of customer service representatives, ensuring efficient service delivery
- Improved response times and customer satisfaction by implementing new service protocols and team strategies
- Resolved escalated customer issues, maintaining a high standard of customer care.
Social Media Coordinator
Burger O'Clock
07.2020 - 05.2022
- Managed and coordinated all social media activities, increasing online engagement and brand visibility
- Developed and executed social media marketing strategies, including content creation and customer interaction
- Collaborated with the marketing team to run successful ad campaigns, driving significant growth in customer interaction and sales.
Education
Bachelor of Arts - Arts
Karachi University
Karachi, Sindh, Pakistan 04.2001 -
Skills
Salesforce Lightning
Diplomacertification
- IT Diploma
- Fundamentals in Digital Marketing
- Web Design
- Web Development
Software
CRM
Technosys
Languages
Urdu
Native language
English
Upper intermediate
B2
Certification
Diploma In Information Technology
Interests
Advertising
Marketing
Timeline
Web Design
02-2024
Web Development
03-2023
Customer Service Team Lead
Cake Lounge
04.2022 - 07.2022
Fundamentals for Digital Marketing
02-2021
Social Media Coordinator
Burger O'Clock
07.2020 - 05.2022
Diploma In Information Technology
03-2020
Bachelor of Arts - Arts
Karachi University
04.2001 -
Customer Services Specialist
Dawlance
7 2022 - Current
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