MUHAMMAD HASSAN AFZAL

Service-oriented Customer Support Representative and Short-term rental expert with 6+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

• Memorized the full product and service line of the company, including prices and special offers.
• Provided technical support to clients on a variety of firm products, with a 90% success rate in addressing issues.
• Sign up new clients, retrieve customer data, display relevant product information, and cancel.
• Researched hard instances without prompting to provide more complete support to customers.
• Suggested a new strategy that persuaded canceling clients to stay with the company, resulting in an 8% reduction in cancellations.
• Answered questions about our service or the company.
• Directed prospects to the field sales team when needed.
• Entered and updated customer information in the database.
• Handled grievances to preserve the company's reputation.
• Went the 'extra mile' to meet sales targets and facilitate future sales.
• Built good relations with clients to present the company and meet objectives.
• Reported on a daily basis all activities.
• Flexible to work in shifts.
• Contributed to team effort by accomplishing related results as needed.
• Improved service levels at the branches.

• Customer Service Representative
• Virtual Assistant
• Airbnb Co-host

• Urdu
• Hindi
• English

• Available: Immediately
• CNIC Number: 35202-4754443-5
• Father's Name: Amir Afzal
• Date of Birth: 01/23/99
• Marital Status: Married