Muhammad Hassan
Customer Service Representative
Khaplu
Summary
Accomplished Computer Science Teacher with 5 years of academic instruction focused on technology use and application. Expert in developing comprehensive curriculum to address current technology evolution and innovation. Personable communicator proven to deliver engaging lessons to target learning objectives and prepare students for success.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
IT Teacher
Girls High School Askari Gond Khaplu
04.2019 - Current
- Teaching Computer Subject from 6th class to 12th class.
IT Service/Support Officer
The First Microfinance Bank
05.2017 - 03.2019
- Worked at IT operations department to deliver value added services to end users and to log and assign Tickets as well as resolving IT issues at Head Office and 20 branches.
Customer Service Representative
Buraq Technologies Rawalpindi
04.2017 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Freelancer
Freelance
03.2014 - 07.2016
- Worked on different projects related to Image Processing, Photoshop, Technical writing.
- Profile Link: https://www.freelancer.pk/u/hassanjee54.html
Intern
SINA Institute of Networks and Aesthetics
09.2014 - 04.2015
- Worked with infrastructure and networking Team, Mostly on Databases and Network Design.
Education
BS - Computer Science
Hamdard University Islamabad Campus
Khaplu, GilgitBaltistan 01.2013 - 01.2017
FSc - undefined
FBISE Islamabad (FG College Karachi Cantt)
01.2010 - 01.2012
Matric - undefined
FBISE Islamabad (Uswa Public School & College Skardu, GB)
01.2009 - 01.2010
Skills
ITIL Foundation
Certification
ITIL Foundation certified
Timeline
IT Teacher
Girls High School Askari Gond Khaplu
04.2019 - Current
IT Service/Support Officer
The First Microfinance Bank
05.2017 - 03.2019
Customer Service Representative
Buraq Technologies Rawalpindi
04.2017 - 10.2017
Intern
SINA Institute of Networks and Aesthetics
09.2014 - 04.2015
Freelancer
Freelance
03.2014 - 07.2016
BS - Computer Science
Hamdard University Islamabad Campus
01.2013 - 01.2017
FSc - undefined
FBISE Islamabad (FG College Karachi Cantt)
01.2010 - 01.2012
Matric - undefined
FBISE Islamabad (Uswa Public School & College Skardu, GB)
01.2009 - 01.2010
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