Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Muhammad Hassan

Muhammad Hassan

Student
London

Summary

Experienced Systems Administrator with 2 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.

Overview

5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Senior Computer Administrator

Brothers Consultants
11.2022 - 09.2024
  • Regularly evaluated emerging technologies for potential integration into existing systems or as replacements for aging infrastructure components.
  • Contributed to business continuity planning efforts by developing disaster recovery strategies tailored to the company''s unique requirements.
  • Provided end-user training on new software applications or hardware devices as needed, ensuring smooth adoption across the organization.
  • Coordinated software licensing compliance, reducing the risk of legal penalties or fines.

Customer Service Support Representative

U & U Traders
Karachi, Sindh
01.2020 - 09.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
  • Actively participated in ongoing training sessions to continuously improve skillset and stay current on company initiatives.
  • Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
  • Maintained up-to-date knowledge of industry trends, allowing for informed recommendations on products and services tailored to individual needs.

Salesperson

U & U Traders
Karachi, Sindh
07.2019 - 01.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.

Education

Bachelor of Science - Software Engineering

IQRA University
Karachi
02.2018 - 10.2022

High School Diploma -

Board of Intermediate Education Karachi
Karachi
04.2001 -

High School Diploma -

Board of Intermediate & Secondary Education,Lahore
Lahore
04.2001 -

Skills

Access Control

IT Asset Management

Hardware Installation

Data Backup and Recovery

System Troubleshooting

Operating System Configuration

Remote Desktop Support

IT Infrastructure Management

Network Administration

Database Administration

Software Installation

Hardware troubleshooting

Network protocols

Technical Support

Microsoft Office Suite

Self Motivation

Time management abilities

Team Collaboration

Languages

Urdu
Native language
English
Upper intermediate
B2

Certification

Cisco Certified Network Associate

Timeline

Senior Computer Administrator

Brothers Consultants
11.2022 - 09.2024

Cisco Certified Network Associate

03-2022

Customer Service Support Representative

U & U Traders
01.2020 - 09.2022

Salesperson

U & U Traders
07.2019 - 01.2020

Bachelor of Science - Software Engineering

IQRA University
02.2018 - 10.2022

High School Diploma -

Board of Intermediate Education Karachi
04.2001 -

High School Diploma -

Board of Intermediate & Secondary Education,Lahore
04.2001 -

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