Muhammad Hashmat Ullah
Complaint Coordinator
Manama
Summary
Experienced with handling executive administrative tasks. Utilizes organizational and multitasking skills to ensure smooth office workflows. Track record of maintaining confidentiality and managing critical schedules effectively.
Overview
26
26
years of professional experience
3
3
Languages
Work History
Complaint Coordinator
Etihad Water & Electricity
01.2010 - 12.2023
- Attend and then manage electricity and water disruption complaints from the call center
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Provided detailed reports on complaint statistics, identifying areas for improvement and recommending corrective actions.
- Enhanced customer satisfaction by diligently addressing and resolving complaints in a timely manner.
Secretary to Director
Etihad Water and Electricity
01.2004 - 01.2010
- Receive and dispatch directors mail.
- Typing of official letters and keeping records.
- Managing of files and records.
- Attending telephone calls.
- Managing of appointments and customer to the director.
- Management and schedule meetings of staff with the Director.
- Maintained daily report documents, memos and invoices.
Computer programmer
Ministry of Information and Media Development
01.1998 - 01.2000
- Browsing world media and preparing a daily press summary.
- Maintenance of official website.
- Making webpages and being responsible for updating and monitoring it.
- Handle information through e-mail.
- Reporting.
Education
Master of Science - Mathematics
Baha Uddin Zakariya University
Multan, Pakistan 04.2001 - 01.1993
Post-Baccalaureate Diploma - Computer Science
Quaid-I-Azam University
Islamabad, Pakistan 04.2001 - 01.1994
Skills
Arabic fluency
Customer service excellence
Complaint resolution
Call center operations
Report preparation
Follow-up skills
Assertiveness
Microsoft office
Computer skills
Personal Details
- Nationality - Pakistani
- License - Valid U.A.E driving license
Available in Bahrain
Yes
00971506708495
Timeline
Complaint Coordinator
Etihad Water & Electricity
01.2010 - 12.2023
Secretary to Director
Etihad Water and Electricity
01.2004 - 01.2010
Master of Science - Mathematics
Baha Uddin Zakariya University
04.2001 - 01.1993
Post-Baccalaureate Diploma - Computer Science
Quaid-I-Azam University
04.2001 - 01.1994
Computer programmer
Ministry of Information and Media Development
01.1998 - 01.2000
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