Muhammad Haroon
Lahore
Summary
Want to work in challenging environment to enhance capabilities under senior persons and esteemed organization. To excel and contribute to the best of my abilities in an organization which offers opportunities for growth. I believe I can be an asset for an organization.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Tribe Consulting (Pvt.) Ltd
Lahore, Pakistan
08.2020 - Current
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Responded quickly to customer inquiries, needs and problems.
- Recorded all customer interactions into the database system accurately and completely.
Direct Sales Closer
Pelicans Communications
Rawalpindi, Pakistan
10.2019 - 07.2020
- Verified accuracy of all closing documents for completeness and compliance.
- Performed post-closing activities such as recording deeds, filing documents.
- Conducted final walkthroughs with clients prior to closing.
Customer Sales and Service Expert
WORK
Rawalpindi, Pakistan
08.2018 - 09.2019
- Developed strong relationships with clients through effective communication skills.
- Answered telephone inquiries promptly and professionally.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges.
Senior Sales Executive, Closer, Resetting
Mars BPO
Rawalpindi, Pakistan
08.2015 - 05.2018
- Provided prompt and courteous service to customers via phone, email, and chat.
- Provided technical support when necessary to resolve complex problems.
Senior CSR
Touchstone Communication
Islamabad, Pakistan
06.2014 - 07.2015
- Monitoring competitor activities and pricing structures.
- Providing training to new employees on company products and services.
Customer Sales Representative
Shelby BPO
Rawalpindi, Pakistan
08.2013 - 12.2013
- Assessed customer needs to recommend appropriate products or services.
- Gave customers quotes based on potential sales.
- Adhered to company policies and procedures when dealing with customers.
Site Supervisor
Fast Associate
Islamabad
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Established and maintained close working relationships with staff, clients and vendors.
- Supervised projects to uphold schedule requirements and quality demands.
Education
Bachelors in Civil Technology
Sarhad University
Islamabad07-2018
Diploma of Associate Engineer in Civil Technology - Civil Technology
Nicon Group of Colleges
Rawalpindi08-2013
Matriculation - Science Education
Sir Syed Scholars Inn
Hafizabad06-2009
Skills
- Computer Skills
- Public Speaking
- Microsoft Office
- Communication
- Construction Procedures
- Computer-Aided Design
- Online Teaching
- Punctual and Dependable
Academic Qualification
- Matric Science from BISE Gujranwala in 2009
- DAE in Civil Technology from PBTE Lahore in 2012
- B. Tech Civil (4 years) from Sarhad University in 2018
Personal Information
- CNIC Number: 37405-7070021-1
- Father's Name: Jamshaid Iqbal
- Date of Birth: 04/25/1993
- Gender: Male
- Nationality: Pakistani
- Marital Status: Single
- Religion: Islam
Languages
- English
- Urdu
- Punjabi
References
Will be provided on demand.
Timeline
Customer Support Specialist
Tribe Consulting (Pvt.) Ltd
08.2020 - Current
Direct Sales Closer
Pelicans Communications
10.2019 - 07.2020
Customer Sales and Service Expert
WORK
08.2018 - 09.2019
Senior Sales Executive, Closer, Resetting
Mars BPO
08.2015 - 05.2018
Senior CSR
Touchstone Communication
06.2014 - 07.2015
Customer Sales Representative
Shelby BPO
08.2013 - 12.2013
Site Supervisor
Fast Associate
Bachelors in Civil Technology
Sarhad University
Diploma of Associate Engineer in Civil Technology - Civil Technology
Nicon Group of Colleges
Matriculation - Science Education
Sir Syed Scholars Inn
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