Summary
Overview
Work History
Education
Skills
Timeline
background-images

MUHAMMAD HAMZA YAQOOB

Lahore

Summary

Customer Service Specialist with a proven track record of resolving complex client issues, delivering expert support, and improving customer satisfaction. Skilled in effective communication, active listening, and problem-solving to drive positive customer experiences and build strong client relationships. Adaptable and results-oriented professional committed to delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

IBEX-GLOBAL
09.2022 - 06.2025
  • Delivered Exceptional Support: Provided top-notch assistance to customers, achieving a 92.8% customer satisfaction rate, consistently exceeding company benchmarks.
  • Resolved Complex Issues: Effectively managed and resolved diverse customer inquiries, ensuring prompt and accurate solutions to enhance customer trust and loyalty.
  • Built Strong Relationships: Established rapport with clients through active listening and empathetic communication, leading to improved customer retention.
  • Maintained High Efficiency: Handled high call volumes while meeting performance metrics such as average handling time (AHT) and first call resolution (FCR).
  • Improved Processes: Identified customer pain points and suggested process improvements, contributing to increased operational efficiency and service quality.
  • Collaborated with Teams: Worked closely with peers and supervisors to share insights and implement strategies for maintaining high customer satisfaction levels.

Education

Bachelor of Science - Medical Laboratory Science

Superior University
Lahore, PB
10.2023

Associate of Science - Fsc Pre-Medical

Superior College
Lahore, PB
06.2019

Skills

  • Effective Communication: Clearly conveying information and actively listening to customer needs
  • Problem-Solving: Quickly identifying issues and providing efficient solutions
  • Patience and Empathy: Staying calm and understanding during challenging customer interactions
  • Conflict Resolution: Handling complaints and resolving conflicts professionally
  • Time Management: Handling 45-50 calls, chats, and emails while managing internal systems
  • Technical Proficiency: Using CRM systems, ticketing tools, and call center software efficiently

Timeline

Customer Service Representative

IBEX-GLOBAL
09.2022 - 06.2025

Bachelor of Science - Medical Laboratory Science

Superior University

Associate of Science - Fsc Pre-Medical

Superior College

Similar Profiles

CREATE PROFILE
MUHAMMAD HAMZA YAQOOB