Summary
Overview
Work History
Education
Skills
Timeline
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Muhammad Hamza

Muhammad Hamza

Banker / Teller
Lahore

Summary

Dynamic and results-oriented professional with a proven track record at Habib Bank Limited, specializing in customer relationship management and transaction processing accuracy as a teller. Excelled in delivering exceptional customer service, boosting client retention, and supporting financial operations with a keen eye for detail and robust problem-solving skills. Demonstrated excellence in cash handling and fostering strong customer relationships, contributing significantly to operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Bank Teller

Habib Bank Limited
11.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Counted and packaged currency and coins.

Education

Bachelor of Arts - Pyschology

University Of Punjab Lahore
Lahore, Punjab, Pakistan
04.2001 -

Intermediate - Pre Medical

Divisional Public School Model Town Lahore
Lahore, Punjab, Pakistan
04.2001 -

Matriculation - Science

Divisional Public School Model Town Lahore
Lahore, Punjab, Pakistan
04.2001 -

Skills

  • Customer relationship management
  • Cash counting/handling and management (Drawer and overall balancing) Currency conversion
  • Data inputting with efficiency
  • Phone etiquette and Clear communication
  • Deposit and withdrawal management and Transaction processing with accuracy
  • Money management and Currency packaging
  • Decision-making with Attention to detail
  • Time management and Team collaboration
  • Sales and Cross-selling
  • Signature verification
  • Compliance, banking laws, and Regulatory compliance according to SBP
  • Patience, empathy listening and comprehension
  • Account updating
  • Problem-solving, Stress tolerance & Risk management
  • Customer relationship development & Relationship building with Professionalism and courtesy
  • Financial product sales
  • Conflict resolution and risk management
  • Trustworthiness and integrity
  • Excellent time management skills
  • Friendly with staff and customers
  • Exceptional customer service

Timeline

Bank Teller

Habib Bank Limited
11.2022 - Current

Bachelor of Arts - Pyschology

University Of Punjab Lahore
04.2001 -

Intermediate - Pre Medical

Divisional Public School Model Town Lahore
04.2001 -

Matriculation - Science

Divisional Public School Model Town Lahore
04.2001 -

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Muhammad HamzaBanker / Teller