Muhammad Fasih Arif Khan
Lahore
Summary
Skilled CRM Executive with experience in managing customer relationships and enhancing client satisfaction. Proficient in CRM strategies, market research, and analyzing customer behavior to improve service delivery. Strong communication skills and a strategic thinker with expertise in problem-solving and data analysis.
Overview
2
2
years of professional experience
Work History
CRM Executive
VLT
01.2023 - 04.2025
- Managed CRM systems to enhance client interactions and improve service delivery.
- Analyzed customer data to identify trends and optimize engagement strategies.
- Supported CRM software implementation and conducted user training sessions.
- Collaborated with sales and marketing teams to align CRM processes and goals.
- Developed and maintained reports on customer engagement and satisfaction metrics.
- Assisted in designing and executing targeted marketing campaigns.
- Ensured daily accuracy of customer records within CRM platform.
- Resolved client inquiries and issues through effective communication.
- Planned strategies to boost customer acquisition and loyalty.
- Created, monitored, and maintained comprehensive CRM system reports.
Education
Bachelor of Science - Computer and Information Sciences
University of Central Punjab
07.2025
Skills
- Customer Relationship Management
- Data Analysis
- Microsoft Excel
- Sales Collaboration
- Market Research
- User Training
- Problem Solving
- Report Generation
- Marketing Automation
- Salesforce Proficiency
- Campaign Management
Accomplishments
- Nominated for Final Year Project Prize Pool
- First Position in Debating Competition
- First Position in Customer Compliance Program
Languages
Urdu – Native
English – Advanced (C1)
Timeline
CRM Executive
VLT
01.2023 - 04.2025
Bachelor of Science - Computer and Information Sciences
University of Central Punjab