Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
MUHAMMAD FARHAN

MUHAMMAD FARHAN

Dubai, United Arab Emirates

Summary

Experienced IT Network Engineer with 9 years of hands-on experience in user support and technical problem resolution. Proven track record of optimizing system efficiency through LAN and WAN infrastructure upgrades. Skilled in network security management and ensuring high availability. Strategic thinker adept at developing and implementing compliance programs. Highly organized and self-motivated professional committed to achieving corporate and personal goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Green CT
05.2023 - 10.2023
  • Maintaining servers, workstations, and industrial & home PCs for optimal performance
  • Designing and implementing advanced video surveillance and security systems
  • Managing data storage solutions for efficient information management
  • Configuring wired and wireless network systems to ensure seamless connectivity
  • Implementing anti-theft solutions to enhance peripheral security
  • Offering comprehensive IT support and assistance in product lifecycle
  • Collaborating with customers to understand their needs and providing optimal solutions.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
  • Increased user satisfaction through effective communication and timely resolution of support tickets.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Delivered end-user training on new technologies, increasing adoption rates among employees.

Network Engineer

Liptinfor
11.2014 - 04.2023
  • Designed and implemented network architecture, considering organization's requirements and growth
  • Installed and configured network devices such as routers, switches, firewalls, and load balancers
  • Implemented security measures to protect network from unauthorized access, attacks, and data breaches
  • Directed administration and design of LAN, WAN, internet/intranet, and voice networks
  • Employed PRTG for monitoring of bandwidth and network activity, ensuring optimal efficiency
  • Possessed expertise in TCP/IP networking, wireless networking, switching, IP addressing, subnetting, firewall management, port forwarding, DNS configuration, network security, MPLS, BGP, OSPF, IPsec, GRE tunneling, remote access, and establishment of VPNs
  • Monitored network performance, troubleshooted issues, and ensured optimal network operation
  • Diagnosed and resolved network-related problems, both proactively and reactively
  • Managed primary responsibility of overseeing operational aspects of multi-site network, software applications, and routine system maintenance
  • Engaged with virtualization technologies such as VMware or Hyper-V, VLANs, and network configuration
  • Provided technical assistance to employees, clients, service providers, and vendors
  • Executed implementation and support of firewalls
  • Participated in resolving issues related to network hardware, software applications, 3CX, VOIP phones, Hikvision, Unifi Protect, and IP Camera server configurations
  • Played stellar role in configuring Ubiquity devices, Mikrotik routers, and FortiGate systems and troubleshooting various network components
  • Carried out VoIP implementation and support.
  • Performed VSAT installation and commissioning.
  • Provided technical support to end-users, addressing hardware and software issues, and ensuring smooth workflow.
  • Worked collaboratively with other IT teams, such as systems administrators, security professionals, and application developers.
  • Ensured seamless integration of network components with other IT systems.
  • Developed and enforced network policies, ensuring compliance with industry standards and regulations.
  • Monitored network performance and identified and resolved bottlenecks and issues.
  • Led response to critical network incidents and outages.
  • Provided mentorship and guidance to junior network engineers. Fostered collaborative and knowledge-sharing culture within network team.

BSS/Transmission Engineer

ES Engineering Services
04.2013 - 09.2014
  • Implemented microwave path protection strategies, encompassing linear, ring protection, and 1+1 Hop protection for PDH and SDH paths
  • Set up and resolved issues with Radio Base Station (RBS) Ericsson 6000 series, covering both indoor and outdoor installations
  • Assumed responsibility for executing field-level management (FLM) CM/PM tasks
  • Conducted corrective maintenance and fulfilled on-call duties
  • Collaborated with diverse Traffic Nodes (TN), including AMM2P, AMM6P, and AMM20P
  • Led traffic migrations from lower-capacity TNs to higher-capacity nodes
  • Managed and operated Ericsson optical and electrical transmission equipment, encompassing MMUs, NPUs, LTUs, and RAUs
  • Contributed to installation and integration of NEC Paso link, I-Paso link, and Neo-Paso link
  • Managed the maintenance of Alcatel BTS Nem B9/B10/B11 GSM900 & GSM1800 (DCS) BTS Equipment, including tasks such as offline commissioning, troubleshooting SUMA Cards, resolving RSL issues, analyzing RTC drops, and handling Sector Efficiency & VSWR
  • Operated the Alcatel-Lucent BTS A9100 Evollium GSM900 & GSM1800 (DCS) BTS Equipment
  • Proactively addressed power-related issues at 372 Mobilink sites
  • Inspected the Alcatel-Lucent BTS A9100 Evollium GSM900 & GSM1800 (DCS) BTS.

BSS/Transmission Engineer

Vital Tech Engineering Solution
09.2012 - 03.2013
  • Employed at EESPAK as a BSS and O&M engineer for the MOBILINK Project south in Karachi, overseeing the management of over 140 sites in the Korangi sub-division
  • Primary responsibilities involve troubleshooting and resolving alarms related to BSS ALCATEL (BTS & BSC)
  • Engaged in activities such as microwave loop shifting, loop testing, site shifting, and Abis break activity
  • Conducted Alcatel BTS commissioning, BTS expansion (sector addition), and VSWR handling
  • Performed preventive and corrective maintenance and control of shelter environment.

BSS Engineer

Extreme Engineering Solution
07.2012 - 09.2012
  • Working in EESPAK as a BSS, and O&M engineer on MOBILINK Project-south in Karachi managing more than 140 sites in Korangi subdivision
  • Key Responsibilities includes troubleshooting and resolving any alarm about BSS ALCATEL (BTS & BSC)
  • Microwave Loop shifting, loop testing and site shifting activities, Abis break activity
  • Alcatel BTS Commissioning, BTS expansion (sector addition), VSWR handling
  • Preventive and corrective maintenance of Shelter Environment and control.

Education

Bachelor of Engineering in Electronics -

Hamdard University
Pakistan

Skills

  • Network Design and Architecture
  • Networking Protocols
  • Routing and Switching
  • Wireless Networking
  • Hardware diagnostics
  • Enterprise WiFi management
  • Virtualization Technologies
  • DNS and DHCP Management
  • VSAT Installation
  • VoIP Implementation
  • Firewall Management
  • Troubleshooting & Root Cause Analysis
  • Network Security & Surveillance
  • Network Monitoring & Performance Optimization
  • MS Office and Office365 proficiency
  • Verbal and written communication
  • Project Management
  • Team Building & Leadership

Certification

  • Mikrotik Certified Network Associate (MTCNA)
  • Mikrotik Certified Routing Engineer (MTCRE)
  • Fortinet Network Security Associate (NSE 1,2 & 3)
  • Ubiquiti Broadband Wireless Admin (UBWA)

Languages

Urdu
Native language
English
Proficient
C2

Timeline

IT Support Engineer

Green CT
05.2023 - 10.2023

Network Engineer

Liptinfor
11.2014 - 04.2023

BSS/Transmission Engineer

ES Engineering Services
04.2013 - 09.2014

BSS/Transmission Engineer

Vital Tech Engineering Solution
09.2012 - 03.2013

BSS Engineer

Extreme Engineering Solution
07.2012 - 09.2012

Bachelor of Engineering in Electronics -

Hamdard University

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