Hi, I’m
Muhammad Faizan
Branch Manager
Nowshera Kpk ,Pakistan
Summary
Accomplished banking professional with extensive experience in branch management and operations. Proven track record in enhancing customer relationships and driving business growth while ensuring compliance with regulations. Expertise in leading teams, optimizing processes, and improving customer satisfaction. Skills include banking operations, team leadership, regulatory compliance, and cash handling accuracy.
Overview
15
years of professional experience
4
Languages
Work History
National Bank of Pakistan
Branch Manager
06.2022 - Current
Job overview
- Responsibilities
- Responsible for overseeing the daily operation of a bank branch, ensuring smooth functioning, customer satisfaction, and compliance with regulations.
- Responsible for managing resources and staff, developing and attaining sales goals, delivering customer service and growing the locations revenues.
- Responsible to provide direction, guidance and support to their employees.
- Supervisory and staff development team building, conflict resolution, monitoring operations and managing financials.
- Responsible for planning, organizing, leading and controlling.
- Responsible to boost the financial position of the branch as well as provide high quality services to customers.
The Bank of Khyber
Branch Operation Manager OG-II
07.2014 - 06.2022
Job overview
- Responsibilities
- Responsible for ensuring controlled & smooth operations in the branch, timely service delivery to the customers and constantly enhancing the quality of customer services.
- Complete people management responsibility for the branch employees.
- Authorizing Voucher postings in Computer as Supervisor according to signing passing schedule.
- Checking of Daily Vouchers.
- Responding FCCM/Mantas Alerts to Transaction Monitoring Teams.
- Control over all expense heads and obtaining approval from competent authorities where required.
- Joint custodian of Safe custody of security stationary with officer.
- Supervision of reservation and destruction of old record.
- Responsible for opening of all types of accounts in accordance with the bank's laid down procedure and in strict adherence to KYC and other regulatory requirements.
- Monitoring of daily KYC/high value transactions reports and reporting of any suspicious transaction if any
- Responsible for accurate and timely submission of all sorts of reports to superior offices/SBP.
- Responding internal Audit, Onsite Compliance Reviews & Internal Control Unit Teams
Allied Bank of Pakistan
Chest Incharge
03.2011 - 07.2014
Job overview
- Responsibilities
- To manage the Cash and other Financial Transactions over the counter
- To ensure availability of sufficient quantity of re-issuable cash to meet branch requirements at all times
- To ensure strict compliance with SBP instructions regarding clean note policy and fresh note distribution to branches
- To ensure that notes are sorted and documented in accordance with the SBP directive
- To ensure that daily cash reports are prepared as per HO & SBP directives
- To ensure effective monitoring of Soiled/Defective notes and their timely disposal
- Counting & balancing of cash with GL on daily basis
- To ensure compliance of Bank & SBP policy and procedures
- To provide continuous improvement in operational activities
- Any other work assigned by supervisors from time to time.
Education
University of PeshawarPeshawar, Pakistan
MSC from Economics
01-2015
University Overview
- Website https://www.uop.edu.pk/
- Level in EQF EQF level 8
University of PeshawarPeshawar, Pakistan
Bachelor of Commerce
01-2009
University Overview
- Website https://www.uop.edu.pk/
- Level in EQF EQF level 6
Skills
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Outlook
Power Point
DRIVING LICENCE
- Driving Licence: A
- Driving Licence: BE
Timeline
Branch Manager
National Bank of Pakistan
06.2022 - Current
Branch Operation Manager OG-II
The Bank of Khyber
07.2014 - 06.2022
Chest Incharge
Allied Bank of Pakistan
03.2011 - 07.2014
University of Peshawar
MSC from Economics
University of Peshawar
Bachelor of Commerce