Muhammad Dawood Malik
Karachi
Summary
Seeking a challenging position in a dynamic environment that provides me an opportunity to fully utilize my knowledge, experience, and professional skills
Overview
4
4
years of professional experience
Work History
Customer Service Adviser
Dawlance (Arcelik)
Karachi
05.2022 - Current
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
communication.
Customer Service Adviser
Pizza Hut
Karachi
08.2021 - 05.2022
- Managed a high volume of inbound calls, providing excellent customer service and efficiently processing orders.
- Accurately captured customer order details and promptly forwarded them to the appropriate branch.
- Utilized CRM systems to track customer interactions and order statuses, ensuring accurate order fulfillment.
- Addressed customer inquiries and resolved issues effectively, maintaining high levels of customer satisfaction.
- Demonstrated strong multitasking abilities by handling calls, processing orders, and managing customer requests simultaneously.
Customer Service Assistant
Memon Super Market
Karachi
01.2021 - 08.2021
- Serves customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greets and receives customers in a welcoming manner.
- Responds to customer's question.
- Directs customers by escorting them to racks and counters.
Education
Intermediate College- Commerce -
Zia Uddin Board of Education
High School - Science -
Karachi Board of Education
Skills
Customer service excellence
- Call Center Operations
- Good knowledge of Microsoft office (Word, Excel, PowerPoint), SharePoint, Google docs
- Trained on Good Documentation Practices
- Trained on Data Entry
- Problem Solving skills
Attributes
- Hardworking, reliable and result oriented with good time management skills
- Possess good communication skills and problem-solving skills
- Self-confident, dedicated, motivated and passionate
- Demonstrated dependability, responsibility, and consistency in the job performance
Languages
Urdu
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service Adviser
Dawlance (Arcelik)
05.2022 - Current
Customer Service Adviser
Pizza Hut
08.2021 - 05.2022
Customer Service Assistant
Memon Super Market
01.2021 - 08.2021
Intermediate College- Commerce -
Zia Uddin Board of Education
High School - Science -
Karachi Board of Education
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