Muhammad Danish

Broker Operations Management:
Spearheading and optimizing broker operations to enhance efficiency and effectiveness.
Implementing strategies for streamlined processes and improved client experiences.

Admin Portal CRM Expertise:
Resolving and preventing CRM issues on the Admin Portal for enhanced user experience.
Implementing solutions for efficient CRM utilization, contributing to improved internal workflows.

Account Investigation Proficiency:
Conducting thorough investigations into client accounts, ensuring compliance and accuracy.
Implementing proactive measures to prevent and resolve account-related issues.

Quality Control (QCs):
Leading and implementing quality control measures to uphold high standards in operations.
Conducting regular audits and assessments to identify areas for improvement.

Handling Client's Escalated Issues:
Effectively managing and resolving escalated issues from clients.
Implementing corrective actions and preventive measures to enhance overall client satisfaction.

Broker Operations Management:
Spearheading and optimizing broker operations to enhance efficiency and effectiveness.
Implementing strategies for streamlined processes and improved client experiences.

Admin Portal CRM Expertise:
Resolving and preventing CRM issues on the Admin Portal for enhanced user experience.
Implementing solutions for efficient CRM utilization, contributing to improved internal workflows.

Account Investigation Proficiency:
Conducting thorough investigations into client accounts, ensuring compliance and accuracy.
Implementing proactive measures to prevent and resolve account-related issues.

Quality Control (QCs):
Leading and implementing quality control measures to uphold high standards in operations.
Conducting regular audits and assessments to identify areas for improvement.

Handling Client's Escalated Issues:
Effectively managing and resolving escalated issues from clients.
Implementing corrective actions and preventive measures to enhance overall client satisfaction.

• Lead and guide a team of Trader Success Associates to deliver exceptional customer service and support.
• Set performance expectations, conduct evaluations, and provide constructive feedback to team members.
• Implement communication protocols and foster a collaborative environment within the team.
• Ensure timely and effective resolution of customer inquiries and escalations.
• Streamline processes, identify areas for improvement, and optimize workflows to enhance operational efficiency.
• Analyze data related to team performance, customer feedback, and key metrics to inform strategic decisions.
• Ensure compliance with company policies, industry regulations, and service quality standards.
• Handle escalated customer issues with professionalism and efficiency.
• Develop and implement training programs to enhance team members' skills and knowledge.
• Maintain a deep understanding of the prop firm's products, services, and trading platforms.
• Communicate effectively with other departments and stakeholders to address customer needs and drive business success.

• Deliver outstanding customer service and support to The Top Tier Trader's Trader Success Team via Intercom and Email platforms.
• Adhere strictly to communication protocols, guidelines, and policies to consistently provide satisfactory responses to customer queries and issues.
• Furnish accurate, comprehensive information regarding products, services, and challenges, ensuring customer contentment and well-informed decision-making.
• Effectively relay updates, directives, and information from leadership to customers using macros and appropriate communication methods.
• Stay updated on industry shifts, program modifications, and service enhancements to keep customers engaged and informed.
• Conduct basic troubleshooting of Trade Hub and MetaTrader 4/5 platforms to proficiently address technical concerns and queries.
• Accurately document and escalate customer inquiries and feedback to the relevant teams, supervisors, and leadership for efficient issue resolution.
• Utilize project management tools such as Click-Up for meticulous tracking and input of account-related issues.
• Collaborate seamlessly with team members using platforms like Slack to foster a cohesive and supportive work environment, enhancing productivity.
• Contribute insights, feedback, and suggestions based on customer interactions to support continuous improvement initiatives.

• Provide exceptional customer service and support for The Funded Trader's Trader Success Team across Intercom and Email platforms.
• Adhere to communication procedures, guidelines, and policies to deliver consistent and satisfactory responses to customer inquiries and concerns.
• Offer valid, accurate, and complete information about products, services, and challenges, ensuring customer satisfaction and informed decision-making.
• Effectively communicate updates, directives, and information provided by leadership to customers, utilizing macros and proper communication techniques.
• Stay updated on industry changes, program updates, and service enhancements to keep customers informed and engaged.
• Conduct basic troubleshooting of Trade Hub and MetaTrader 4/5 platforms to address technical queries and issues competently.
• Document and escalate customer inquiries and feedback accurately to relevant teams, supervisors, and leadership for streamlined issue resolution.
• Utilize project management tools like Click-Up to input and track account-related issues meticulously.
• Collaborate effectively with team members using platforms like Slack to foster a cohesive and supportive work environment and drive enhanced productivity.
• Contribute to continuous improvement initiatives by providing insights, feedback, and suggestions based on customer interactions and experiences.