Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Interests
Sports
Timeline
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Muhammad Danish

Customer Representative
Lahore,PB

Summary

Hard-working Supervisor (Q.A) with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Stock Warehouse Supervisor

Akhroot Clothing Co.
06.2017 - 08.2017
  • Developed strong relationships with suppliers to ensure smooth delivery coordination and minimize delays.
  • Boosted customer satisfaction levels by ensuring accurate order processing and timely deliveries.
  • Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
  • Optimized warehouse layout for improved space utilization and faster retrieval times.

Senior Supervisor

Metaline Industry Pvt Ltd Lahore Pakistan
02.2018 - 05.2022
  • Spearheaded efforts to increase cross-departmental collaboration which led to a marked improvement in overall organizational synergy.
  • Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
  • Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
  • Championed process improvements in response to identified inefficiencies, resulting in enhanced organizational effectiveness.

Customer Service Supervisor

Global Communication
07.2022 - Current
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

Education

Bachelor of Science - Mechanical Engineering Technology

National College of Business Administration (NCBA)
Lahore, Punjab, Pakistan
04.2001 -

Associate of Science - Mechanical Engineering

Precision Systems Training Center
Lahore
04.2001 -

High School Diploma -

Unique Group of Institutions
Lahore
04.2001 -

Skills

Staff Oversight

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Software

Ms Word

Interests

Book reading

Sports

Socializing

Blood donation

Sports

I play Badminton on every weekend and workout on daily basis.

Timeline

Customer Service Supervisor

Global Communication
07.2022 - Current

Senior Supervisor

Metaline Industry Pvt Ltd Lahore Pakistan
02.2018 - 05.2022

Stock Warehouse Supervisor

Akhroot Clothing Co.
06.2017 - 08.2017

Bachelor of Science - Mechanical Engineering Technology

National College of Business Administration (NCBA)
04.2001 -

Associate of Science - Mechanical Engineering

Precision Systems Training Center
04.2001 -

High School Diploma -

Unique Group of Institutions
04.2001 -

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Muhammad Danish Customer Representative