Muhammad Bilal
Attock City,PB
Summary
Seeking a challenging career with a prestigious organization that offers ample opportunities for career growth to individuals who are driven to embrace challenges with unwavering commitment and integrity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Irfan General Store
02.2023 - 03.2025
- Used POS system to process sales,Helped customers complete purchases, locate items
- Increased sales by offering advice on purchases and promoting additional products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Technician Customer Support
Emirates Telecommunications Corporation (ETISALAT)
04.2013 - 05.2018
- Knowledge of various communication systems like Telephony, PON, FTTH, FIXED LTE
- Migration /changeover of Copper subscribers into GPON (Gigabit capable Passive Optical Network).
- Installation of media gateways for VOIP through IAD (integrated access device).
- Provide Triple play services (VoIP, High Speed internet and IPTV) through GPON/FTTH, Fixed LTE medium.
- ISP/OSP experience, FDH uplifting & maintenance
- Providing technical support to both customers and installation teams
- Working in Technical Support section. Co-ordination of various site surveys for variety of Customer Service requirements.
- Generation of survey reports based on inputs.
- Interaction with other teams e.g. ISM, RND & IT level-2 for joint troubleshooting of critical issues
- Attend fault docket assurance requests within the unallocated slots scheduled by the controllers.
- Log all activities performed on the field in the PDA appropriately. i.e. Log arrival job acceptance and completion time.
- Ensure accurate reporting of the incomplete jobs to the controller in order to ensure accurate communication (i.e. wrong EID, FDH splitter unavailability)
- Attend to call-out duties as required outside normal working hours; reports and reviews the call-out attendance and performance quality with superiors.
Education
SSC -
Rawalpindi Board Punjab Pakistan
Skills
- Client relations expertise
- Effective communication
- Basic arithmetic capabilities
- Experienced with digital tools
- Effective time management
- Problem-solving capability
Certification
- Residential GPON and Customer care for technicians CPE installation training from Etisalat academy UAE.
- Induction Program
Languages
English
Urdu
Arabic
Punjabi
Personal Information
- Father's Name: Muhammad Tufail
- Date of Birth: 12/04/88
- Nationality: Pakistan
- Driving License: Valid UAE
- Marital Status: Married
Timeline
Retail Sales Assistant
Irfan General Store
02.2023 - 03.2025
Technician Customer Support
Emirates Telecommunications Corporation (ETISALAT)
04.2013 - 05.2018
SSC -
Rawalpindi Board Punjab Pakistan
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