Muhammad Bilal
Lahoren
Summary
With six years of experience as Assistant Manager and Team Leader, I've honed exceptional leadership and organizational skills. Proficient in guiding and motivating teams to achieve targets, resolving conflicts, and optimizing workflows. Demonstrated expertise in fostering a collaborative environment, driving operational excellence, and ensuring exceptional customer service delivery.
Overview
5
5
years of professional experience
Work History
Team Leader
EON Holdings
Lahore
01.2023 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Implemented strategies to take advantage of new opportunities.
Assistant Customer Service Manager
BTN-Marketing
Lahore
02.2021 - 12.2022
- Assisted customers with inquiries, complaints and feedback.
- Identified training needs to improve customer service quality.
- Developed strategies to increase customer satisfaction levels.
- Resolved escalated customer issues in a timely manner.
- Generated KPI reports to track and improve metrics.
- Created training manuals to resolve simple and complex customer issues.
Customer Care Representative
OLX-Pakistan
Lahore
08.2020 - 01.2021
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
Sales Executive
Milvik BIMA
Lahore
03.2019 - 08.2020
- Trained junior sales staff on techniques for improving customer service experience.
- Implemented processes for cross-selling products or services based on customer needs.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
Education
Associate of Science - Computer Sciences
Brains College
Queens Road Near Ganga Ram Hospital 03-2019
Skills
- Documentation and Reporting
- Mentoring
- Coaching
- Work Planning
- Overtime Management
- Team Supervision
Timeline
Team Leader
EON Holdings
01.2023 - Current
Assistant Customer Service Manager
BTN-Marketing
02.2021 - 12.2022
Customer Care Representative
OLX-Pakistan
08.2020 - 01.2021
Sales Executive
Milvik BIMA
03.2019 - 08.2020
Associate of Science - Computer Sciences
Brains College
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