HASSAAN FURQAN
Sales, Customer Success & Operations
Islamabad,Pakistan
Summary
Results-oriented achiever with a track record of surpassing targets and driving success in fast-paced environments. Combining strategic thinking with hands-on experience, consistently delivers impactful solutions that enhance organizational performance. Proven ability to analyze complex situations and identify opportunities, adept at developing and implementing effective strategies that drive growth and optimize operations.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
Work History
Account Manager - B2B Business Development
Lighting Resources, LLC
Islamabad, Pakistan
05.2024 - Current
- Championed company values both internally and externally, serving as a positive ambassador for the organization.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Collaborated with internal teams to develop comprehensive proposals tailored to specific client requirements.
- Delivered impactful product presentations that resonated with client's unique challenges and needs.
- Contributed valuable input during team meetings, offering innovative ideas for driving future growth.
- Generated revenue growth by identifying upselling opportunities within the existing client base.
- Managed a diverse portfolio of clients, ensuring timely communication and effective project management.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Enhanced cross-functional collaboration by communicating regularly with colleagues in various departments, sharing insights, and working together on projects.
- Monitored performance metrics closely to identify areas for improvement in account management processes.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Streamlined sales processes, improving overall efficiency and reducing time spent on administrative tasks.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
Director of Operations
The Grizzlys
Islamabad, Pakistan
3 2023 - 1 2024
- Played a pivotal role in establishing The Grizzly, contributing to strategic decision-making, business development, and overall company vision
- As Head of Operations, implemented and optimized operational processes, fostering efficiency and scalability in daily business activities
- Demonstrated leadership in guiding cross-functional teams, driving collaboration, and ensuring seamless execution of operational initiatives
Manager, Operations
Next Order
10.2021 - 02.2023
- Develop and execute strategic plans aligning with organizational objectives while optimizing operational processes to enhance overall efficiency
- Lead cross-functional teams with a focus on collaboration and clear communication
- Foster a positive work culture, ensuring team members are equipped for success
- Analyze workflows, identify bottlenecks, and implement streamlined processes
- Commitment to continuous improvement using data-driven insights and KPIs
Customer Success Coordinator - Enterprise
Motive
08.2021 - 09.2021
- Facilitated seamless communication between Enterprise Customer Success Managers (CSMs), Account Executives, and internal departments, ensuring trust-building, continuous improvement, and user advocacy for Enterprise accounts
- Supported ENT CSMs and AEs by handling various responsibilities, including generating quotes, correcting billing information, addressing payment-related issues, conducting inventory audits, and managing customized orders for larger clients
- Maintained quality relationships between clients, departments, and client service teams, serving as a reliable backup and partner to Client Success Teams, and contributing to the onboarding process for new team members
Customer Success Coordinator - Mid Market
Motive
12.2020 - 08.2021
- Proficiently managed Salesforce cases, ensuring accurate status updates, continuous communication with customers, and real-time accuracy; adept at maintaining smooth internal case flow for timely resolution by various departments
- Streamlined order processing through CPQ, demonstrating operational expertise and contributing to the efficiency of internal work groups and teams; provided backup coverage during high-volume periods
- Exhibited a positive attitude, leadership skills, and strong multitasking ability; actively participated in special projects, demonstrating enthusiasm, analytical thinking, adaptability, and eagerness to learn
Billing Fulfillment Specialist
Motive
Islamabad, Pakistan
09.2018 - 11.2020
- Demonstrated proficiency in handling Billing & Fulfillment cases for the past 2 years, serving as the sole point of contact for email cases, ensuring adherence to Service Level Objectives (SLOs), and consistently meeting daily, monthly, and quarterly targets
- Successfully transitioned from Salesforce Classic to Salesforce Lightning, showcasing a strong hands-on experience in Salesforce administration and effectively utilizing the admin console
- Solely responsible for managing the Billing email cases queue and internal cases related to Billing & Fulfillment, ensuring timely assistance to customers, processing/closing cases promptly, and utilizing accounting software for identifying outstanding accounts and managing the billing process
Customer Support Executive (Square Trade)
Ibex Global
03.2017 - 09.2018
- Proficiently managed high-volume inbound customer calls, demonstrating strong communication skills in gathering and verifying essential customer information for tracking purposes
- Calmly and courteously defused volatile customer situations, showcasing the ability to handle challenging interactions with professionalism and composure
- Documented, researched, and resolved customer service issues with accuracy, ensuring the provision of precise and relevant information in response to customer inquiries; adept at using Salesforce CRM for detailed and accurate customer note entries
Education
O Levels -
Saint Mary's Academy
01.2012 - 01.2014
A Levels -
Saint Mary's Academy
01.2014 - 01.2016
ACCA - undefined
THE MILLENNIUM UNIVERSITY COLLEGE (TMUC)
09.2017 - 01.2020
Skills
Strong organizational skills
Strong interpersonal skills
Proficient in Salesforce
Proficient in Zuora
Workload management
Time management
Skilled in Microsoft Office applications
Skilled in Excel
Skilled in Word
Excellent telephone manner
Dedicated approach
Driven approach
Proactive approach
Confident communicator
Supportive attitude towards junior staff
Ability to remain calm in challenging situations
CRM proficiency
Product and service knowledge
Verbal and written communication
Relationship Management
Data-driven decision-making
Strategic account development
Quote formulation
Teamwork and Collaboration
Customer Service
Problem-Solving
Sales funnel management
Business development and planning
Problem-solving abilities
Team Leadership
Operations Management
Sales strategy
Multitasking Abilities
Sales Presentations
Timeline
Account Manager - B2B Business Development
Lighting Resources, LLC
05.2024 - Current
Manager, Operations
Next Order
10.2021 - 02.2023
Customer Success Coordinator - Enterprise
Motive
08.2021 - 09.2021
Customer Success Coordinator - Mid Market
Motive
12.2020 - 08.2021
Billing Fulfillment Specialist
Motive
09.2018 - 11.2020
ACCA - undefined
THE MILLENNIUM UNIVERSITY COLLEGE (TMUC)
09.2017 - 01.2020
Customer Support Executive (Square Trade)
Ibex Global
03.2017 - 09.2018
A Levels -
Saint Mary's Academy
01.2014 - 01.2016
O Levels -
Saint Mary's Academy
01.2012 - 01.2014
Director of Operations
The Grizzlys
3 2023 - 1 2024
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