Muhammad Aziz
Rawalpindi
Summary
I am focused on building strong, lasting partnerships by understanding client needs and delivering tailored solutions that drive business success. Proven expertise in managing complex sales cycles, from lead generation to contract negotiation, resulting in significant revenue growth. Collaborates effectively with leading technology vendors to ensure access to optimal products and services while maintaining a commitment to exceptional customer service and proactive account management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Zones LLC
Account Manager
ISB
02.2023 - Current
- As an Account Manager in the IT reseller industry, my primary responsibility is to manage and grow client accounts by providing them with the best technology solutions available.
- Build and maintain strong relationships with clients, understanding their unique business needs, and ensuring their satisfaction with our products and services.
- Identify new business opportunities within existing client accounts, and actively prospect for new clients.
- Develop and execute sales strategies to drive revenue growth and meet sales targets.
- Collaborate with clients to understand their technology requirements, and provide customized solutions tailored to their specific needs. Stay up-to-date with the latest industry trends and advancements to offer innovative, relevant solutions.
- Lead contract negotiations with clients to ensure mutually beneficial agreements. Manage pricing, terms, and conditions, while adhering to company policies and guidelines.
- Develop a deep understanding of the products and services offered by our technology vendors and suppliers. Stay informed about industry trends, emerging technologies, and the competitive landscape to effectively advise clients on the right solutions.
- Create account development plans, and set realistic targets. Monitor sales performance, analyze market trends, and provide accurate sales forecasts to management.
- Collaborate with internal teams, such as presales, technical support, and product management, to deliver exceptional customer service and support throughout the sales cycle.
- Stay updated on new products, technologies, and industry certifications to enhance product knowledge, and provide expert advice to clients.
Customer Service Specialist
Allstate Insurance company
Remote
06.2022 - 03.2023
- Consistently achieved outstanding results, receiving recognition as a top performer in Islamabad and Karachi for two successive quarters.
- Achieved the highest customer satisfaction scores in both Karachi and Islamabad, assisting clients with inquiries, providing policy information, processing claims, making quotes, clarifying policy details, and guiding customers through the insurance process.
- Assisting clients with inquiries, providing policy information, processing claims, making quotes, clarifying policy details, and guiding customers through the insurance process.
- Developed expertise in navigating various systems and platforms specific to each retailer, to efficiently resolve customer queries and concerns.
- Processed returns, refunds, and exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure that satisfaction levels were met.
Conducted outbound calls to follow up on surveys or solicit additional business opportunities. - Worked with cross-functional teams to achieve goals.
- Answered incoming customer inquiries regarding product and service information.
Customer Support Specialist
Square Trade US
Remote
03.2021 - 05.2022
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Sales Trainer
AMS Communications
Rawalpindi
01.2019 - 02.2021
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Provided one-on-one coaching to sales representatives on effective communication techniques.
- Assessed individual employee's strengths and weaknesses through observation, interviews, surveys, and testing.
- Analyzed customer feedback data to identify gaps in knowledge or skills among sales staff.
- Organized product demonstrations to showcase features and benefits of products and services being sold.
- Coordinated with other departments such as marketing and operations to ensure accuracy of information presented during trainings.
- Maintained up-to-date records of employee attendance at all trainings conducted throughout the year.
- Recruited, trained and mentored sales team members, offering continuous support for professional development.
Sales Team Lead
AMS Communications
Rawalpindi
06.2017 - 12.2018
- Developed and implemented strategies to improve sales team performance.
- Coached and mentored sales representatives on best practices, customer service, and product knowledge.
- Analyzed customer data to identify opportunities for new business growth.
- Established quotas for individual team members and tracked their progress toward meeting those goals.
- Responded quickly to customer inquiries or complaints regarding products or services sold by the company.
- Conducted regular meetings with sales staff to discuss strategies, tactics, goals, and objectives.
Customer Service Representative
First Step Communication
Rawalpindi
01.2017 - 05.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Tele Sales Representative
AMS Communications
Rawalpindi
01.2016 - 12.2016
- Conducted outbound sales calls to potential customers, introducing them to products and services.
- Developed relationships with clients through regular follow-up calls.
- Generated new sales opportunities by upselling and cross selling additional products and services.
- Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.
- Utilized CRM software to track progress of leads throughout the sales cycle.
Education
BBA - FUUAST
Bachelors in Business ( Sales And Marketing)
ISB,PK06-2023
Skills
- Sales expertise
- Upselling/Cross-selling
- Strong communication
- Strategy Development and Execution
- Client Relationships
- Market Research
- Leadership and Mentorship
- Achievement Oriented
- Long-Term Planner
- Effective Time Management
Certification
- Hitachi Qualified Professional - Solution Selling, Hitachi Vantara, 03/24, 03/30
- Principles of AI Software & Ecosystem, Intel Corporation, 09/23 , 09/ 24
- Principles of AI Everywhere , Intel Corporation 09/23 , 09/ 24
- Client Platforms, Intel Corporation, 05/23, 12/33
- VSE+ Veritas Backup Exec 22, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Data Protection, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Data Compliance and Governance, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Application Resiliency, Veritas Technologies LLC, 05/23, 12/33
- Endpoint Security, Intel Corporation, 08/23, 02/33
Timeline
Zones LLC
Account Manager
02.2023 - Current
Customer Service Specialist
Allstate Insurance company
06.2022 - 03.2023
Customer Support Specialist
Square Trade US
03.2021 - 05.2022
Sales Trainer
AMS Communications
01.2019 - 02.2021
Sales Team Lead
AMS Communications
06.2017 - 12.2018
Customer Service Representative
First Step Communication
01.2017 - 05.2017
Tele Sales Representative
AMS Communications
01.2016 - 12.2016
- Hitachi Qualified Professional - Solution Selling, Hitachi Vantara, 03/24, 03/30
- Principles of AI Software & Ecosystem, Intel Corporation, 09/23 , 09/ 24
- Principles of AI Everywhere , Intel Corporation 09/23 , 09/ 24
- Client Platforms, Intel Corporation, 05/23, 12/33
- VSE+ Veritas Backup Exec 22, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Data Protection, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Data Compliance and Governance, Veritas Technologies LLC, 05/23, 12/33
- VSE Veritas Alta Application Resiliency, Veritas Technologies LLC, 05/23, 12/33
- Endpoint Security, Intel Corporation, 08/23, 02/33
BBA - FUUAST
Bachelors in Business ( Sales And Marketing)
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