Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muhammad Aziz

Rawalpindi

Summary

Dedicated sales and customer-focused professional with a passion for delivering exceptional service. Possesses strong interpersonal skills and a talent for effectively addressing concerns, committed to enhancing customer satisfaction and driving positive outcomes. A proactive learner with a collaborative mindset, eager to contribute fresh perspectives and a strong work ethic to any team.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager Sales

Zones, LLC
02.2023 - Current
  • Generated $200k in revenue and completed %82 of my last year target and for this year going to hit 93%.
  • Implementing tailored strategies for each SMB account to maximize revenue generation and foster long-term partnerships.
  • Conducting ongoing research and analysis of market trends to stay ahead of competitors and offer innovative solutions to clients.
  • Building strong relationships with key stakeholders at Intel, HP, Lenovo, Apple, and other OEMs to ensure access to the latest technologies and resources.
  • Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
  • Analyzed sales data to develop plans to increase efficiency and effectiveness of the sales team.
  • Negotiated contracts with vendors and suppliers to secure favorable pricing terms.
  • Generated reports on monthly performance metrics, such as the number of prospects contacted and closed deals.

Insurance Customer Service Specialist

Allstate Insurance company
07.2021 - 11.2022
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Maintained accurate records of all transactions related to insurance policies.
  • Consistently achieved outstanding results, receiving recognition as a top performer in Islamabad and Karachi for two successive quarters.
  • Achieved highest customer satisfaction scores in both Karachi and Islamabad
  • Assisting clients with inquiries, providing policy information, processing claims, making quotes, clarifying policy details, and guiding customers through the insurance process.
  • Greeted customers and answered inquiries regarding insurance policies.
  • Processed customer payments, issued refunds, and updated billing records accordingly.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
  • Worked with cross-functional teams to achieve goals.

Insurance Chat Support Specialist

Square Trade US
01.2021 - 07.2021
  • Provided optimized response time outcomes while managing concurrent chat support for US-based customers.
  • Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
  • Responded to customer inquiries and problems to promote great service.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Provided guidance to customers regarding available insurance plans and their benefits and limitations.
  • Provided timely, accurate and professional customer service to all clients.
  • Resolved customer inquiries efficiently and effectively within the provided timeframe.
  • Responded to customer inquiries regarding product features, usage, warranty information.
  • Maintained records of customer interactions and transactions accurately in the database system.

Trainer

AMS Communications
01.2019 - 12.2020
  • Delivered personalized guidance and training sessions to amplify the performance of team leaders and staff, leading to enhanced customer satisfaction.
  • Developed tailored training programs and monitored progress using performance metrics.
  • Designed and developed training materials for new employees in the organization.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.

Team Lead

AMS Communications
06.2017 - 12.2018
  • Assisted employees to achieve organizational growth objectives, motivated and inspired employees, and fostered a positive communication environment.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Identified opportunities for process improvements, implementing changes when required.

Customer Service Sales Representative

First Step Communication
Rawalpindi
01.2017 - 06.2017
  • Utilized CRM tools to track and follow up on leads, engaged in cross-functional collaboration with sales and marketing teams, and consistently exceeded sales targets.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Identified new business opportunities through networking and cold calling.
  • Negotiated contracts with customers ensuring profitable deals for the company.
  • Attended weekly team meetings to discuss upcoming projects and challenges.
  • Answered customer inquiries regarding product features, availability, and pricing.

Telesales Representative

AMS Communications
06.2016 - 12.2016
  • Managed incoming phone calls and resolved customer technical issues related to computer hardware and software, demonstrating strong listening skills and problem-solving abilities.
  • Conducted outbound sales calls to potential customers, introducing them to products and services.
  • Developed relationships with clients through regular follow-up calls.
  • Generated new sales opportunities by upselling and cross selling additional products and services.
  • Maintained accurate records of all sales activities including prospects contacted, presentations made, and orders taken.

Education

BBA - Business Administration And Management, Sales

FUUAST
Islamabad-Pakistan
06.2023

Skills

  • Business growth and retention
  • Proven sales track record
  • CRM proficiency
  • Sales strategy development
  • Business Development
  • Sales Forecasting
  • Lead prospecting
  • Problem Solving
  • Time Management
  • Digital tools
  • Records Management
  • Data Documentation

Certification

  • Client Platforms, Intel Corporation, 05/23, 12/33
  • VSE+ Veritas Backup Exec 22, Veritas Technologies LLC, 05/23, 12/33
  • VSE Veritas Alta Data Protection, Veritas Technologies LLC, 05/23, 12/33
  • VSE Veritas Alta Data Compliance and Governance, Veritas Technologies LLC, 05/23, 12/33
  • VSE Veritas Alta Application Resiliency, Veritas Technologies LLC, 05/23, 12/33
  • Endpoint Security, Intel Corporation, 08/23, 02/33
  • Hitachi Qualified Professional - Solution Selling, Hitachi Vantara, 03/24, 03/30

Timeline

Account Manager Sales

Zones, LLC
02.2023 - Current

Insurance Customer Service Specialist

Allstate Insurance company
07.2021 - 11.2022

Insurance Chat Support Specialist

Square Trade US
01.2021 - 07.2021

Trainer

AMS Communications
01.2019 - 12.2020

Team Lead

AMS Communications
06.2017 - 12.2018

Customer Service Sales Representative

First Step Communication
01.2017 - 06.2017

Telesales Representative

AMS Communications
06.2016 - 12.2016

BBA - Business Administration And Management, Sales

FUUAST

Similar Profiles

CREATE PROFILE
Muhammad Aziz