MUHAMMAD AZHAR SHIKOH
Karachi,PAKISTAN
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
18
18
years of professional experience
Work history
Visa consultant
MEEZAB AIR PRIVATED LIMITED
Karachi, Sindh
08.2023 - Current
- Verified customer passports and documentation to travel.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Monitored flight costs and demand to achieve best-possible prices.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Advised customers on specific visa and passport requirements.
- Trained and mentored junior consultants in customer service best practices.
- Recorded accurate passenger information to eliminate ticketing errors.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled high volume calls to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Determined exact customer requirements and recommended destinations to suit.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Visa Incharge
Magic Tours Group
Karachi, Sindh
10.2021 - 08.2023
- Dubai visa Section - Application Typing, Overstay Monitoring, Absconding Monitoring
- Worked in Drop Box - Thai & Malaysia Visa Department
- Process E-Visa Applications
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Selling holidays and insurance.
- Collaborated with wider teams to improve visa department efficiency, achieving KPIs.
- Advised on preferred options between available policy recommendations.
- Reviewed competing policies to seek out useful strategies for integration into current policy structures.
- Packaged and distributed passports and documents using secure mail to maintain safety.
- Checked and verified documents ahead of application processing to limit delays.
Visa Coordinator
Meezab Air
05.2016 - 02.2021
- Dubai visa Section - Application Typing, Overstay Monitoring, Absconding Monitoring
- Worked in Drop Box - Thai & Malaysia Visa Department
- Process E-Visa Applications
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Maintaining statistical and financial records
- Planning
- Selling holidays and insurance
- Meeting profit or sales targets
- Preparing promotional materials and displays
Umrah and Visa Assistant
Oasis Travels Pvt Ltd
06.2015 - 05.2016
- Dubai visa Section - Application Typing, Overstay Monitoring
- Worked in Drop Box - Thai & Malaysia Visa Department
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Providing advice about visas or passports
- Maintaining statistical and financial records
- Planning
- Selling holidays and insurance
- Meeting profit or sales targets
- Preparing promotional materials and displays.
Umrah Assistant
Sonya Travels Pvt Ltd
09.2014 - 06.2015
- Customer Dealing on Counter, Phone and Email
- Coordination With Head Office regarding Umrah Visa, Umrah Quotations
- Preparation of Umrah Price quotation for Clients
- Coordination with branch's Account Department
- Coordination with Clients regarding discrepancies in documents, Visa Status Etc
- Preparation of Umrah Documents and Checking of Umrah Visa after Endorsement
- Invoices of Umrah Passengers
- Creating Hotel Accommodation Vouchers.
Dispatch Incharge
Malcome Industries
10.2013 - 09.2014
- To look after whole warehouse inventory
- Logistic supports for sending and shipping inventory from dock
- Computerized calculation regarding Inventory
- Looking export & import dispatch
- Overall responsible for activities related to dispatch
- Control of receiving and accounts copy daily basics
- 100% Delivery customer recruitment
- Daily Report in Top Management
- Document preparation for Dispatch
- Plan for dispatch as per daily Requirement Maintaining stock records, Daily issues and preparing of GRN for Accounts and ledger Purposes, Bill passing Monthly consumption report of Raw Materials and Components, detail of imported
- Detail of job work party wise
- List of pending returnable gate passes
- To ensure material issued on first in first out basis
- Daily receiving of materials as per order received from customers
- Packing of materials as per requirement and timely dispatches.
Office Assistant
SANAQ International Trading Network
09.2011 - 10.2013
- Maintenance sale and purchase register
- Maintenance all files
- Maintenance sale and purchase invoice record in manual and computerized.
Store In charge
Chevron Pakistan Limited
09.2006 - 06.2011
- To look after whole warehouse inventory
- Logistic supports for sending and shipping inventory from dock to the plant
- To officiate in the absence of marketing supervisor
- Posting of LPG receipt from Pakistan refinery limited, National refinery limited and from other gas fields in Pakistan
- Implementation and maintenance of safety/health/environment, and quality system
- To run product storage and cylinder filling operation as per corporate safety policy
- Training of employees for ISO 9001-2000, HES & LPS (Loss prevention system)
- Preparation of emergency response plans & conducts emergency drills
- Computerized calculation regarding Bowser Operation
- Maintenances of different files regarding Incident reporting, HES Committee Meetings, work permits including General work permits, Hot work permits, Confined Space entry permits.
Education
S.S.C -
INTERMEDIATE - undefined
Skills
- Microsoft Office: Word, Excel & Power Point, Adobe illustrator, Adobe Photoshop, Free hand & In page
- Operating Programs': All kind of Windows, DOS, Installation of Computer
- Ticket selling system
- Itinerary creation
- Special travel assistance
- Flight and hotel reservations
- Visa procedures
- Social media marketing
Personal Information
- Domicile: 1687/05
- CNIC Number: 42101-0257851-3
- Father's Name: MIRZA AKRAM SHIKOH (late)
- Date of birth: 03/27/88
Custom
Well versed in English & Urdu
Languages
Urdu
Fluent
English
Intermediate
Affiliations
- DRIVING
- WATCHING MOVIES
- TRAVELING
Timeline
Visa consultant
MEEZAB AIR PRIVATED LIMITED
08.2023 - Current
Visa Incharge
Magic Tours Group
10.2021 - 08.2023
Visa Coordinator
Meezab Air
05.2016 - 02.2021
Umrah and Visa Assistant
Oasis Travels Pvt Ltd
06.2015 - 05.2016
Umrah Assistant
Sonya Travels Pvt Ltd
09.2014 - 06.2015
Dispatch Incharge
Malcome Industries
10.2013 - 09.2014
Office Assistant
SANAQ International Trading Network
09.2011 - 10.2013
Store In charge
Chevron Pakistan Limited
09.2006 - 06.2011
S.S.C -
INTERMEDIATE - undefined
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