Summary
Overview
Work History
Education
Skills
Athlete.
Timeline
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Muhammad Azan

Client Service Executive
Islamabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Proven history of increasing productivity and customer satisfaction with great phone skills and leadership talents. Committed to best-in-class customer service and maintaining professionalism. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Service Executive position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
3
3
Language

Work History

Senior Client Service Executive

Carecloud.Inc
Islamabad
10.2020 - Current
  • Supported numerous projects with advanced skills in document management, customer relations and reporting.
  • Provided knowledgeable service and support for all customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Resolved multiple issues over phone with almost 30-40 customers daily.
  • Transcribing and summarizing daily calls.
  • Effective liaison between customers and internal departments.
  • Gave Training to newcomers with vast amount of product knowledge.
  • Scheduling appointments of Patients with there therapists.
  • Done over 40-60 emails per day.
  • Provided daily sign off(day end report) to Team leader/ Supervisor at day end.
  • Communicating with insurance companies while adhering to Information security guidelines.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

Data Entry Typist

Freelancer
Islamabad
06.2021 - 09.2021
  • Coded and processed applications into required electronic formats.
  • Evaluated source documents to locate needed information.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Accurately handled data entry for 4 clients into company-based software

Tutor

Self
islamabad
04.2018 - 07.2021
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.

  • Collaborated with parents to develop appropriate tutoring lessons.
  • Prepared lesson plans to meet goals identified in students' individualized study plans.
  • Supported students with helpful study habits and exam strategies.
  • Improved test scores by focusing on reading comprehension, math and critical thinking skills through one-on-one tutoring sessions.
  • Taught students remotely using online video chat platform and other delivery channels.

Education

International English Language Test - English Test

IELTS
IDP Islamabad
01.2022 - 01.2022

Diploma - Graphic Design

Islamabad Vocational And Technical Institute
Islamabad
08.2020 - 01.2021

Intermediate School Certificate - Pre Engineering

Islamabad College For Boys G6/3
Islamabad
08.2018 - 07.2020

High School Diploma -

Allied Schools
Islamabad
01.2016 - 06.2018

Bachelor of Science - Information And Technology

Virtual University
Islamabad
03.2021 - Current

Skills

    Microsoft Excel

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Athlete.

I have played in the U-15 regional Cricket Team of Islamabad. After that in school and college Cricket Teams. I also like hiking and running which keeps the human body fit and healthy.

Timeline

International English Language Test - English Test

IELTS
01.2022 - 01.2022

Data Entry Typist

Freelancer
06.2021 - 09.2021

Bachelor of Science - Information And Technology

Virtual University
03.2021 - Current

Senior Client Service Executive

Carecloud.Inc
10.2020 - Current

Diploma - Graphic Design

Islamabad Vocational And Technical Institute
08.2020 - 01.2021

Intermediate School Certificate - Pre Engineering

Islamabad College For Boys G6/3
08.2018 - 07.2020

Tutor

Self
04.2018 - 07.2021

High School Diploma -

Allied Schools
01.2016 - 06.2018
Muhammad AzanClient Service Executive