Muhammad Awais Yousaf

• Working as a technical sites incharge
• Dealing with Multiple types of Customers
• Take care of expensive products Also responsible for safely deliver to customer
• All installations are under in my supervision
• Installation of cameras, Multimedia projectors, Screens
• Installation of LED's
• Live demo's of BENQ products in different universities & Schools
• Complete installation (Multiple Products of BENQ)

Professional Summary

• FTTH Deployment & Maintenance: Extensive experience in deploying, splicing, and testing fiber optic networks using tools like OTDR (complete hands-on testing), OPM, and VFL to ensure reliable connectivity and service delivery.
• Technical Expertise: Hands-on knowledge of optical components such as WDM, SFP, EDFA, and working with various optical cables (up to 288F). Proficient in working with aerial, underground, and hybrid networks.
• Network Operations & Integration: Skilled in managing and maintaining FTTH, FTTB, FTTS, and FTTC architectures. Proficient in designing, implementing, and maintaining hybrid networks that integrate fiber optics, wireless, and other technologies for optimal performance.
• Team Management: Experienced in shift supervision, team coordination, and ensuring adherence to SOPs for customer service, including handling VVIP clients with professionalism.
• Customer Interaction: Proficient in dealing with diverse customer needs, providing technical solutions, and delivering exceptional service per company standards.
• Telco Collaboration: Worked with leading telecom operators in Pakistan, including Telenor, Jazz, and Zong, ensuring seamless integration and operation. Provided dark fiber solutions and resolved escalations on a daily basis using proficient fault-locating techniques.
• Project Execution: Demonstrated expertise in handling OSP (Outside Plant) projects and overseeing installation, testing, and troubleshooting of fiber optic networks.
• Tools & Technologies: Proficient with advanced fiber splicing techniques and tools such as OTDR (complete hands-on testing), OPM, VFL, and experience with GPON-based networks.
• Company Impact: Contributed to Nayatel's mission of transforming cities in Pakistan, including Islamabad and Rawalpindi, with state-of-the-art fiber-to-the-home (FTTH) solutions.

Professional Summary

• Infrastructure & Network Design: Managed and designed network infrastructure for a local ISP, including rack installations, OLT configurations, and managing customer portals (panel management) for seamless customer service. Proficient in designing MAP infrastructure using Google Earth for effective network planning.
• Mikrotik Management: Overall management of Mikrotik systems, including configuration, monitoring, and optimization of customer internet traffic. Ensured efficient network performance and service delivery through comprehensive management of Mikrotik infrastructure and customer portals.
• Customer Support & Billing: Provided exceptional customer support services, resolving technical issues and billing inquiries, ensuring high satisfaction. Managed customer accounts and billing, ensuring timely payments and dispute resolution.
• Accounts & Revenue Management: Handled accounts management, including overseeing customer billing, tracking payments, and resolving financial discrepancies to optimize revenue.
• Cash Recovery & Deposit Management: Managed daily cash recovery, collecting payments from the office, and ensuring timely deposits into the company’s bank account for proper financial tracking.
• Team Management & Supervision: Led a team, coordinating daily tasks, monitoring individual performance, and ensuring efficient workflow aligned with company goals.
• Salary & Payroll Management: Managed team salaries, ensuring accurate and timely disbursements, and overseeing payroll compliance with company policies.
• Team Issue Resolution: Addressed individual team issues, providing support and fostering a positive work environment to improve performance and resolve conflicts.
• Aggressive Customer Management: Proficient in managing and de-escalating aggressive customer situations, ensuring effective issue resolution while maintaining positive customer relationships.
• Stock & Inventory Management: Managed inventory for hardware and equipment, ensuring sufficient stock for ongoing projects and customer service needs.
• Project Management: Coordinated and executed projects, overseeing all stages from planning to completion, ensuring deadlines and quality standards were met.