Experienced operational controller with a diverse background in housekeeping, delivery, and technical roles. Skilled in implementing effective communication strategies, utilizing advanced diagnostic equipment, and developing customer feedback surveys to enhance service quality. Demonstrated adaptability and strong multitasking abilities in various work environments. Adept at working independently or as part of a team, with a solid foundation in customer service and organizational skills. Possess a BSe. in Civil Engineering, complemented by proficiency in Microsoft Office suite and strong time management capabilities. A fast learner with a keen eye for detail and a passion for delivering exceptional results.