MUHAMMAD AWAIS
Business Consultant
Canterbury
Summary
Highly motivated, proactive and results-oriented individual aiming to add value to the organization I am part of. I have the burning passion to deliver top tier performance and output while learning as quickly as possible. I have successfully completed MSC in International Business in Canterbury Christ Church University in Kent this January 2024. Prior to that I have finished my bachelor's in business administration specialized in Marketing and Management. I have experience in Customer Support and Stakeholder Administration where I learned to influence people even without formal authority.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Manager - Backoffice Support
Ibex Global
9 2021 - 1 2022
- Supported the Front-Office Champions in resolving sensitive and complex issues raised by customers through further and more thorough assessment of queries then liaising these to resolving team without delay.
Escalation Supervisor - Walmart Chat Support
Ibex Global
07.2022 - 09.2022
- Trainer/coach to new Customer Sales Representatives
- Managed customer complaints and provide alternative solutions to address the issues within the agreed timeline of resolution.
Customer Support Executive (Walmart International Campaign)
Ibex Global
11.2021 - 07.2022
- Client support primarily managing after sales queries and order tracking inquiries.
Customer Sales Representative
Switch Enterprises
02.2021 - 08.2021
- Outbound Sales agent ensuring value add by improving sales margin through influencing customers purchasing decisions.
Management Assistant
Child Protection Bureau
03.2020 - 07.2020
- Implemented workflow procedures based on the company strategies and instructions of General Manager
- Managed diary and meetings of Senior Leader
- Point of contact between the manager and stakeholders.
Marketing Professional
STC Abha
04.2012 - 02.2013
- Performed wide range marketing activities including raising brand awareness through advertising efforts.
Education
MSC in International Business -
Canterbury Christ Church University
01.2023 - 04.2024
BS Business Administration (BBA) - Marketing and Management
Gift University
Gujranwala, Punjab 01.2017 - 04.2021
Intermediate of Commerce - undefined
Gift College
Gujranwala, Punjab 01.2015 - 04.2017
Diploma - undefined
Khyber Pakhtunkhwa Trade Testing Board
Islamabad, Punjab 01.2013 - 04.2014
Matriculation - undefined
Talent International School
Abha, Saudi Arabia 01.2011 - 04.2013
Skills
Trainability - Flexible and Adaptive to change
Stakeholder Management
Influencing Skills
Problem Solving
Attention to Detail
Marketing, Sales, and Customer Service
Proficient in MS Office Applications
Peachtree Accounting
Timeline
MSC in International Business -
Canterbury Christ Church University
01.2023 - 04.2024
Escalation Supervisor - Walmart Chat Support
Ibex Global
07.2022 - 09.2022
Customer Support Executive (Walmart International Campaign)
Ibex Global
11.2021 - 07.2022
Customer Sales Representative
Switch Enterprises
02.2021 - 08.2021
Management Assistant
Child Protection Bureau
03.2020 - 07.2020
BS Business Administration (BBA) - Marketing and Management
Gift University
01.2017 - 04.2021
Intermediate of Commerce - undefined
Gift College
01.2015 - 04.2017
Diploma - undefined
Khyber Pakhtunkhwa Trade Testing Board
01.2013 - 04.2014
Marketing Professional
STC Abha
04.2012 - 02.2013
Matriculation - undefined
Talent International School
01.2011 - 04.2013
Manager - Backoffice Support
Ibex Global
9 2021 - 1 2022
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