MUHAMMAD ATIF JAVED
IT Specialist
Multan
Summary
Certified and results-oriented IT Support Engineer with over 3 years of experience delivering enterprise-level technical support, maintaining IT infrastructure, and administering network systems. Adept in resolving complex hardware, software, and network issues in fast-paced environments. Proven ability to reduce downtime, enhance system efficiency, and improve end-user experience. Skilled in Active Directory, Microsoft 365, Windows Server, and remote desktop tools. Committed to continuous learning and operational excellence.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages
3
3
Certificates
Work History
Web Developer
Fiverr.com / Upwork.com
10.2020 - Current
- Developed responsive websites using HTML, CSS, JavaScript, and jQuery, customized for client needs.
Resolved domain, hosting, and FTP-related technical issues, ensuring 99% uptime.
Delivered frontend and backend support while maintaining cross-browser compatibility and mobile responsiveness.
Provided ongoing website maintenance and technical consulting to 30+ clients globally.
IT Support Engineer / Database Administrator
Royal Enterprises
10.2023 - 03.2025
- Delivered Tier 1 & 2 technical support to 100+ users, resolving 95% of tickets within SLA using Zendesk.
Installed, configured, and upgraded systems (Windows 10/11, Microsoft Office, antivirus), boosting system performance.
Diagnosed and repaired network issues (LAN, DNS, DHCP), cutting user-reported incidents by 30%.
Administered SQL Server, MySQL, and Oracle databases; implemented backup and disaster recovery, reducing risk exposure.
Managed Active Directory accounts, group policies, and security permissions across the organization.
Automated routine IT tasks via PowerShell, improving IT team efficiency by 40%.
IT Support Specialist
TIPS Institute of Professional Studies
08.2022 - 05.2023
- Provided hands-on troubleshooting for hardware, software, and printers; reduced issue resolution time by 25%.
Deployed OS images and software applications using Clonezilla and MDT for over 80 workstations.
Secured endpoints by removing malware and applying regular security patches and firewall updates.
Installed and configured routers, switches, and access points; maintained stable LAN/WAN connectivity.
Developed technical documentation and support guides to streamline onboarding and knowledge transfer.
IT Technical Support Intern
Systems Limited
02.2022 - 07.2022
- Supported IT operations by assisting with help desk calls, system imaging, and routine maintenance.
Participated in structured cabling, hardware setup, and configuration of user accounts in Active Directory.
Collaborated with IT teams to implement solutions that improved ticket resolution rate by 15%.
Education
Bachelor of Science - Computer Science
Institute of Southern Punjab
Multan, Punjab, Pakistan 04.2017 - 01.2021
No Degree - Computer And Information Sciences
Punjab Group Of Colleges
Multan, Punjab, Pakistan 04.2015 - 01.2017
High School - Computer Science
Naukhaiz Public High School
Multan, Punjab, Pakistan 04.2013 - 01.2015
Skills
Windows 10/11
Windows Server 2016/2019
Ubuntu Linux
DNS
DHCP
VPN
LAN/WAN
TCP/IP
Switches
Routers
Active Directory
Microsoft 365
PowerShell
Batch Files
MySQL
SQL Server
Oracle Administration
Backup
Query Optimization
Clonezilla
Acronis
Microsoft Deployment Toolkit (MDT)
Freshdesk
Zendesk
ServiceNow
Malware Removal
Endpoint Protection
Data Backup & Recovery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsLanguages
English
Upper intermediate (B2)
Urdu
Bilingual or Proficient (C2)
Certification
Microsoft Certified: Azure Fundamentals (2024)