Muhammad Asif
Lahore,Punjab
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over 4 years of Banking experience. Versatile Social Media Manager possessing well-coordinated and data-driven methodologies focused on prospecting solid leads, developing strategies and increasing ROI. Knowledgeable about multiple social platforms and optimizing SEO. Excellent communicator and planner committed to building long-lasting and productive relationships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Manager
Faysal Bank Limited
Lahore
03.2023 - Current
- Established strong client relationships to drive business development.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Addressed inquiries from clients and department team members.
- Advised and counseled customers on financing and related matters, courteously educating clients and responding to inquires.
Digital Marketing Freelancer
Upwork
Lahore,Punjab
01.2019 - Current
- Prepared compelling marketing strategies through performing thorough research and understanding clients' needs.
- Directed diverse projects, website and social media optimizations, branding and content creation.
- Improved branding strategies and online communication by utilizing research into competition, market conditions and economic indicators.
- Supported website design, revenue model, process flows, operations support and customer engagement strategies.
- Collaborated with editorial and consumer marketing teams to create unique, revenue-generating content.
- Searched competitive landscape to determine how to create unique, differentiated product within marketplace.
SEO Analyst - Digital Marketing
FIVERR
Lahore,Punjab
01.2019 - Current
- Executed SEO functions such as keyword research, data collection, link optimization and site auditing.
- Provided optimization of web page titles, URLs, structured data, SEO copy editing and sitemaps.
- Analyzed traffic and conversion trends and developed strategies to improve traffic.
- Performed keyword research and competitive analysis to identify effective strategies to meet client goals.
- Devised strategies to correct SEO underperformance and resultantly increase traffic and visibility.
- Optimized global brand performance in organic search engine results.
Branch Service Officer
Meezan Bank Limited
Lahore,Punjab
03.2019 - 03.2023
- Managed daily operations of branch, order fulfillment and customer service.
- Planned and implemented company initiatives to improve customer service.
- Assisted manager with budget development for branch.
- Monitored financial performance and adjusted operations accordingly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
Computer Science Teacher
Star Group of Colleges
Faisalabad,Pakistan
09.2016 - 02.2019
- Instructed students according to skill level and age on coding languages and principles.
- Provided instruction on professional technology use and web etiquette.
- Developed new technology competencies by attending continuing education courses.
- Planned and led lessons on basic computer skills, keyboard techniques and internet use.
- Conducted student assessments to measure progress and growth.
- Created tests and assignments to assess student knowledge of presented coursework and lecture materials.
Customer Service Representative
Black Arrow Communications Services
Lahore,Pakistan
01.2014 - 09.2016
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
SEO - Search Engine Optimization Strategies
Hubspot Academy
Cambridge, Massachusetts, United States04.2023
Digital Marketing - Digital Marketing Strategies
Google Garage
Menlo Park, California03.2023
Master of Science - Computer Science
University of Agricultural Faisalabad
Faisalabad Pakistan03.2019
Bachelor of Arts - English Language And Literature
University of Punjab
Lahore,Pakistan09.2016
Associate of Science - F.sc
Lahore Board
Lahore,Pakistan09.2013
High School Diploma -
New Campus of Education
Lahore,Pakistan08.2011
Skills
- Product expertise
- Relationship review process
- Solution management
- Customer relationships
- Project management
- Content management expertise
- Improvement plan knowledge
- Program evaluation
- Quantitative skills
- Analytical
- Multitasking
- Communication
- Customer service
- KPI monitoring
- Content strategy
- Google Analytics expertise
- Keyword research
- SEO experience
- Google Analytics
- Keyword analysis
- SEO strategy development
- SEM trend knowledge
- Ad development
- Keyword optimization
- Redirect monitoring
- Strategic planning
- Training and Development
- Decision-Making
Languages
Urdu, English, Punjabi
First Language
English
Advanced
C1
Urdu
Proficient
C2
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
- Developed relationships with 100 new clients and typically exceeded sales goals by 100%.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Star Performance Award
Additional Information
- Proficient in Microsoft Office Suite and CRM software
- Google Certified in Digital Marketing, with experience in Search Engine Marketing (SEM), Social Media Marketing (SMM), and Display Advertising
- Hubspot Academy certified in Search Engine Optimization (SEO) and Social Media Marketing on YouTube, Facebook, and Instagram
- Proven track record of successful customer relationship management, with a focus on driving customer satisfaction and retention
- Demonstrated ability to work under pressure, meet tight deadlines, and manage multiple projects simultaneously
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
- Active participant in the freelance community, with experience in relevant skills
- Passionate about Digital Marketing, with a continuous learning mindset and a willingness to take on new challenges
- Available to start , with flexible working hours and a willingness to travel if required
- Fluent in English Language
- Strong analytical, problem-solving, and critical thinking skills
- Effective communicator with strong interpersonal skills
- Experience working in Banking and Digital Marketing
- Demonstrated ability to work independently and collaboratively in a team environment
- Passionate about Customer Services, with a continuous learning mindset
- Available to start, with flexible working hours and a willingness to travel.
Certification
- Certified Digital Marketing , Google - 2023
- Licensed SEO - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Relationship Manager
Faysal Bank Limited
03.2023 - Current
Branch Service Officer
Meezan Bank Limited
03.2019 - 03.2023
Digital Marketing Freelancer
Upwork
01.2019 - Current
SEO Analyst - Digital Marketing
FIVERR
01.2019 - Current
Computer Science Teacher
Star Group of Colleges
09.2016 - 02.2019
Customer Service Representative
Black Arrow Communications Services
01.2014 - 09.2016
SEO - Search Engine Optimization Strategies
Hubspot Academy
Digital Marketing - Digital Marketing Strategies
Google Garage
Master of Science - Computer Science
University of Agricultural Faisalabad
Bachelor of Arts - English Language And Literature
University of Punjab
Associate of Science - F.sc
Lahore Board
High School Diploma -
New Campus of Education
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