Muhammad Ashhad
Birkenfeld
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Support
QuickFix IT Services
2022.07 - 2023.12
- Upgraded operating systems and computer software to perform compatibility with programs.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
CSR,
27 Private Cars
2022.02 - 2022.07
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
IT Support Technician
TechSupport Services
2021.10 - 2022.01
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Sales Executive
Almirah
2017.06 - 2018.09
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Science - Computer Science
Foundation University
Rawalpindi 2001.05 -
Intermediate - Computer Science
F.G. Sir Syed
Rawalpindi 2001.05 -
Matriculation - Science
Army Public School
Rawalpindi 2001.05 -
Skills
Hardware and Software Repair
Helpdesk Operations
Hardware Diagnostics
Network Configuration
Learning New Softwares
Learning New Softwares
Photography
Travelling
Hiking
Swimming
Editing
Sports
Videogames
Timeline
IT Helpdesk Support
QuickFix IT Services
2022.07 - 2023.12
CSR,
27 Private Cars
2022.02 - 2022.07
IT Support Technician
TechSupport Services
2021.10 - 2022.01
Sales Executive
Almirah
2017.06 - 2018.09
Bachelor of Science - Computer Science
Foundation University
2001.05 -
Intermediate - Computer Science
F.G. Sir Syed
2001.05 -
Matriculation - Science
Army Public School
2001.05 -