Muhammad Ashhad
Birkenfeld
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Support
QuickFix IT Services
07.2022 - 12.2023
- Upgraded operating systems and computer software to perform compatibility with programs.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
CSR,
27 Private Cars
02.2022 - 07.2022
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
IT Support Technician
TechSupport Services
10.2021 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Sales Executive
Almirah
06.2017 - 09.2018
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Science - Computer Science
Foundation University
Rawalpindi 05.2001 -
Intermediate - Computer Science
F.G. Sir Syed
Rawalpindi 05.2001 -
Matriculation - Science
Army Public School
Rawalpindi 05.2001 -
Skills
Hardware and Software Repair
Helpdesk Operations
Hardware Diagnostics
Network Configuration
Learning New Softwares
Learning New Softwares
Photography
Travelling
Hiking
Swimming
Editing
Sports
Videogames
Timeline
IT Helpdesk Support
QuickFix IT Services
07.2022 - 12.2023
CSR,
27 Private Cars
02.2022 - 07.2022
IT Support Technician
TechSupport Services
10.2021 - 01.2022
Sales Executive
Almirah
06.2017 - 09.2018
Bachelor of Science - Computer Science
Foundation University
05.2001 -
Intermediate - Computer Science
F.G. Sir Syed
05.2001 -
Matriculation - Science
Army Public School
05.2001 -