Muhammad Ashhad
Birkenfeld
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Support
QuickFix IT Services
07.2022 - 12.2023
- Upgraded operating systems and computer software to perform compatibility with programs.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
CSR,
27 Private Cars
02.2022 - 07.2022
- Updated account information to maintain customer records.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
IT Support Technician
TechSupport Services
10.2021 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Sales Executive
Almirah
06.2017 - 09.2018
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
Education
Bachelor of Science - Computer Science
Foundation University
Rawalpindi 05.2001 -
Intermediate - Computer Science
F.G. Sir Syed
Rawalpindi 05.2001 -
Matriculation - Science
Army Public School
Rawalpindi 05.2001 -
Skills
Hardware and Software Repair
undefinedLearning New Softwares
Learning New Softwares
Photography
Travelling
Hiking
Swimming
Editing
Sports
Videogames
Timeline
IT Helpdesk Support
QuickFix IT Services
07.2022 - 12.2023
CSR,
27 Private Cars
02.2022 - 07.2022
IT Support Technician
TechSupport Services
10.2021 - 01.2022
Sales Executive
Almirah
06.2017 - 09.2018
Bachelor of Science - Computer Science
Foundation University
05.2001 -
Intermediate - Computer Science
F.G. Sir Syed
05.2001 -
Matriculation - Science
Army Public School
05.2001 -
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