Muhammad Ashhad
IT Engineer
Munich
Summary
Detail-oriented IT Support Engineer with over 3 years of experience in diagnosing technical issues and maintaining IT infrastructure. Skilled in minimizing downtime, streamlining ticket resolution, and optimizing network performance. Committed to delivering exceptional user support and enhancing operational efficiency in a progressive organization.
Overview
10
10
years of professional experience
Work History
Team Leader
Allianz
03.2026 - 10.2026
- Led on-site IT hardware deployment and replacement across multiple locations, including monitors, docking stations and other peripherals.
- Coordinated team activities, allocated daily tasks, and monitored progress to meet rollout targets and project deadlines.
- Managed IT asset tracking, inventory updates, and asset tagging to maintain accurate equipment records.
- Coordinated with project managers, local IT teams, and site contacts to resolve operational issues and ensure smooth deployment
Onsite Support Engineer
Munich RE
01.2025 - 11.2025
- Supported a company-wide iPhone rollout by replacing existing employee devices with new iPhones and facilitating smooth deployment.
- Configured and deployed iPhones, assisting employees with device activation, data migration, email setup, and access to corporate applications.
- Used ServiceNow to manage incidents and service requests, Azure for user and device-related administration, and SAP for asset updates and equipment tracking.
- Managed device handovers, asset tagging, inventory records, old-device collection, and technical documentation to maintain accurate asset tracking and accountability.
IT Support Engineer
S&P Global
02.2022 - 01.2023
- Delivered Level 1 and Level 2 support across multiple locations, enhancing user experience and minimizing downtime.
- Provided Level 1 and Level 2 support across multiple locations.
- Diagnosed and resolved hardware, software, and networking issues, ensuring uninterrupted operations.
- Responded to and tracked support tickets using ServiceNow, maintaining a high rate of ticket closure within SLA.
- Executed software installations, updates, and patch management to uphold system security and optimize performance.
Junior IT Support Engineer
Systems Limited
01.2021 - 06.2021
- Managed diverse client portfolio, achieving recruitment targets through strategic relationship building.
- Collaborated with internal teams to streamline recruitment processes, enhancing experience for clients and candidates.
- Maintained up-to-date knowledge of industry trends and emerging technologies to better serve clients'' evolving needs.
Sales Executive
Almirah
06.2017 - 09.2018
- Increased revenue by implementing sales strategies throughout sales cycle from prospecting to close.
- Analyzed past sales data and team performance to set achievable sales goals.
- Developed and led sales training initiatives for teams across the organization.
Salesman
Al-Fatah
01.2017 - 06.2017
- Showcased product features and addressed technical details to overcome objections, securing sales.
- Visited customer locations to assess requirements and demonstrate product offerings, proposing tailored solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Engaged with existing customers and prospects to identify business needs and recommend effective solutions.
Education
Bachelor of Arts - Mass Communication
Foundation University School of Sci & Technology
Rawalpindi06-2022
High School Diploma -
Royal Institute of Science & Technical Education
Islamabad06-2018
Matriculation - Science
Army Public School (FWO)
Rawalpindi06.2015
Skills
Software & tools
Microsoft Office
Time Management
Verbal & Communication Skills
Collaborative
Teamwork and collaboration
Problem-solving
Attention to detail
Project management
Timeline
Team Leader
Allianz
03.2026 - 10.2026
Onsite Support Engineer
Munich RE
01.2025 - 11.2025
IT Support Engineer
S&P Global
02.2022 - 01.2023
Junior IT Support Engineer
Systems Limited
01.2021 - 06.2021
Sales Executive
Almirah
06.2017 - 09.2018
Salesman
Al-Fatah
01.2017 - 06.2017
High School Diploma -
Royal Institute of Science & Technical Education
Bachelor of Arts - Mass Communication
Foundation University School of Sci & Technology
Matriculation - Science
Army Public School (FWO)
Languages
Urdu
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Elementary (A2)
Interests
Techhnology and Innovation
IT Troubleshooting
Learning New Technologies
Availability
Available to work Full-time