MUHAMMAD ARSHAD
Rawalpindi, Punjab,PB
Summary
Results-driven Relationship & Sales Professional with 5+ years of experience in customer relationship management, business development, and team leadership across BPO and healthcare industries. Proven expertise in driving sales, building strong client relationships, and leading teams to deliver consistent performance. Adept at handling the complete sales cycle, from cold calling and client meetings to contract signing and payment clearance. Currently pursuing BBA to further strengthen business and financial expertise.
Overview
6
6
years of professional experience
Work History
Customer Relationship Executive / Business Development (Credentialing Sales)
Meds Nexus
Rawalpindi
09.2024 - Current
- Conduct Zoom meetings with healthcare providers to pitch credentialing services and close deals.
- Manage complete sales cycle from initial cold calling to contract signing and payment clearance.
- Filter client data, maintain accurate sales records, and update CRM for tracking progress.
- Guide and train junior team members on sales process and client handling.
- Build and maintain long-term relationships with providers and insurance representatives to ensure repeat business.
Compliance Manager / Team Lead
BPO Sector (MARS & Axxon BPO)
Rawalpindi
09.2023 - 05.2024
- Supervised and trained a team of 20 agents, improving productivity and client satisfaction.
- Ensured compliance with policies and service standards.
- Resolved escalations and maintained smooth client relations.
- Assisted team in achieving KPIs and meeting sales goals.
Senior Sales Associate
Touchstone Communications
Islamabad
01.2020 - 09.2023
- Handled inbound calls for U.S.-based clients through automated dialing software.
- Consistently achieved and exceeded sales targets.
- Cross-sold products, generating additional revenue streams.
- Delivered excellent customer service and maintained client satisfaction.
Education
Bachelor of Arts - General
Allama Iqbal Open University
01.2021
Bachelor of Business Administration (BBA) - undefined
Virtual University of Pakistan
09.2025
Skills
- Relationship Management & Client Retention
- Business Development & Cold Calling
- Negotiation & Deal Closing
- Team Leadership & Coaching
- Compliance & Process Management
- Customer Service Excellence
- CRM Tools & Microsoft Office
Timeline
Customer Relationship Executive / Business Development (Credentialing Sales)
Meds Nexus
09.2024 - Current
Compliance Manager / Team Lead
BPO Sector (MARS & Axxon BPO)
09.2023 - 05.2024
Senior Sales Associate
Touchstone Communications
01.2020 - 09.2023
Bachelor of Business Administration (BBA) - undefined
Virtual University of Pakistan
Bachelor of Arts - General
Allama Iqbal Open University