MUHMMAD ARSALAN
Al-Khuwair, Muscat
Summary
Highly organized and dependable candidate with a successful track record of effectively managing multiple priorities. Possessing a positive attitude, I bring valuable experience in accounting and administrative assistant roles. Eager to take on additional responsibilities to contribute to the achievement of team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desk Officer, Internal Auditor
Zarai Taraqiati Bank Limited
04.2017 - 08.2024
- Investigated and reported on suspected breaches of compliance laws, regulations and standards
- Gauged business risk and evaluated compliance violations, reporting findings to senior management
- Built and maintained strong working relationships across company to help implement internal
- Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency
- Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations
- Offered high levels of administrative support to managers, ensuring smooth running of company operations
- Managed and coordinated multiple audit projects, ensuring compliance with company policies and regulatory standards
- Developed and implemented audit procedures to enhance operational efficiency
- Collaborated with department heads to address audit findings and recommend improvements
- Led training sessions for staff on compliance and internal controls
Project Assistant (Accounts & Data Collector )
International Organization for Migration (IOM)
04.2023 - 09.2023
- Completed requested ad hoc data searches, documentation drafts and reference retrievals
- Booked and coordinated equipment maintenance to meet operational needs
- Provided high-level administrative support, adapting proactively to team needs and aiding efficiency
- Handled day-to-day accounting processes to drive financial accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Customer Service Cashier
Pizza Hut
04.2015 - 10.2015
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Successfully single handily manage to create a strong fan base in customer line.
- Successfully managed and defused high-stress situations, resulting in a decrease of compliant by the customer.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Business Administration - Finance
Iqra University
Islamabad, IS01.2022
Bachelor of Computer Science - Software
Federal Urdu University
Islamabad, IS09.2016
Pre-Engineering HSSC -
Punjab College of Science & Technology
Islamabad, IS08.2015
Skills
- Interpersonal communications
- Customer service orientation
- Operational support
- Regulatory requirements understanding
- Financial risk analysis
- Invoicing and collections
- Accounts Payable
- Microsoft Excel expertise
- Invoicing and Billing
- Data inputting
- Administrative Support
- Payment Processing
- Account Reconciliation
- File and database management
- Reports Reconciliation
- ERP System Experience
Certification
- On job training associated to office management, ethics, office norms, functionality, roles and responsibilities.
- Appreciation shield and certificate on behalf of computer science society being an active member of society and working hard for student's right.
- Successfully acquired certification of office administration and IS audit from Alison and course era that can be viewed through my LinkedIn profile.
Customsection
- Social Worker
- Team Friendly
- Service Focused
- Attention to detail
- Ready to relocate
- Data-oriented
Additional Information
Visa Status: 2 year
Languages
English, Punjabi
Native language
English
Upper intermediate
B2
Urdu
Proficient
C2
Timeline
Project Assistant (Accounts & Data Collector )
International Organization for Migration (IOM)
04.2023 - 09.2023
Desk Officer, Internal Auditor
Zarai Taraqiati Bank Limited
04.2017 - 08.2024
Customer Service Cashier
Pizza Hut
04.2015 - 10.2015
Bachelor of Computer Science - Software
Federal Urdu University
Pre-Engineering HSSC -
Punjab College of Science & Technology
- On job training associated to office management, ethics, office norms, functionality, roles and responsibilities.
- Appreciation shield and certificate on behalf of computer science society being an active member of society and working hard for student's right.
- Successfully acquired certification of office administration and IS audit from Alison and course era that can be viewed through my LinkedIn profile.
Master of Business Administration - Finance
Iqra University
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