Hi, I’m
MUHAMMAD AQIB
Healthcare
Summary
Self- motivated professional with extensive experience in healthcare, marketing research, and client service with national and multinational companies and NGO's, seeking a challenging role in operations management. With a strong focus on efficient and effective operations management, proven track record of driving business growth and optimizing processes. supporting different projects, developing and implementing strategies, and leading cross-functional teams. History retaining clients and talented staff.
Overview
10
years of professional experience
3
Languages
Work History
Elephant Healthcare
Customer Success Coordinator
03.2022 - Current
Job overview
- Developed and executed global onboarding strategies to successfully onboard healthcare clients in Nigeria, Kenya, Ghana, and Pakistan.
- Engaged with the Ministry of National Health Services Regulation and Coordination (MNHSRC) and District Health Offices (DHO) in Pakistan to build relationships and ensure our healthcare solutions meet hospital needs.
- Provided comprehensive product training and support, including on-site (train the trainer) and off-site (online support), ensuring successful utilization of our healthcare solutions by clients.
- Delivered exceptional customer care to clinics, promptly addressing inquiries and resolving issues to maintain high levels of satisfaction.
- Implemented cost reductions, streamlined administrative workflow, and established efficient reporting procedures.
- Conducted regular check-ins engagement with clinical staff to identify areas for improvement and promptly address concerns or issues.
- Actively participated in workshops and in-service meetings to foster personal growth and professional development.
- Managed inventory and procurement of office supplies to maintain uninterrupted availability.
- Coordinated internal and client-focused meetings, organizing spaces, materials, and catering support.
- Enhanced customer satisfaction scores through superior conflict resolution and problem-solving skills.
- Maintained up-to-date knowledge of the healthcare industry in Pakistan, including trends and best practices, to stay ahead of competition.
- Successfully recruited, managed, developed, and trained staff, while setting and monitoring goals and conducting performance reviews.
- Consistently achieved high average performance evaluations.
OkadocIslamabad
Business Development Executive
09.2020 - 10.2021
Job overview
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Identified business development challenges and customer concerns for proactive resolution.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Created cross-functional teams to promote consistent brand messaging, demand-generation programs and sales tools.
- Recorded accurate and efficient records in customer database.
- Generated advertising brochure for vendor use.
- Presented professional image consistent with company's brand values.
- Manage the onboarding process for new accounts to ensure a smooth transition and that clients receive high-quality service.
- Conduct market research to identify new business opportunities and develop strategies to grow our portal and business in Pakistan
- Write proposals and reports that effectively communicate our ideas and recommendations to clients and stakeholders.
- Develop and execute SEO strategies to increase the visibility of our clinics and physicians in the market.
Dynamics Research ConsultantsKarachi
Research Executive
01.2019 - 09.2020
Job overview
- Develop and execute business development strategies to drive growth and introduce new products.
- Manage relationships with existing clients to ensure their satisfaction and repeat business
- Proactively manage team members involved in projects to ensure timely delivery and high-quality output
- Conduct analysis and report writing to provide actionable insights for clients based on their business objectives
- Lead project reviews to identify opportunities for creating efficiencies and improving project delivery
- Manage all aspects of research projects, from questionnaire development to report writing and presentation of findings
- Conduct client servicing activities such as meetings and briefings to ensure clear communication and understanding of their needs
- Prepare and present reports on different projects such as IMC (Toyota), Zong Feasibility study, Saatchi, USIP End line and Base line study, John Player Post launch study, and Eighteen
- Coordinate team efforts to win new proposals and secure business, such as the 10 million social sector impact evaluation project in 2016-17
- Assist senior management in developing and launching new products such as Ad dynamics, consumer dynamics, and digital dynamics.
- Facilitate management by creating monitoring tools and improving processes, such as field improvement and Dynamics Islamabad office hiring
- Designed and delivered field trainings and presentations to institutional staff and supported research program development.
The Dynamics ResearchKarachi
Research Associates
01.2017 - 12.2018
Job overview
- Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Coordination in developing and finalizing all research tools including questionnaire,Interviewers' guidelines DC / DP, basic analysis, report writing and field trainings.
- Worked for different categories including Social (Local and International NGOs / agencies), Banking and Finance
- USIP quantitative research Copy / concept testing and impact evaluation of media product I.e., PSAs (TV, Radio, Billboards, and Newspaper), Music Video, Telefilm, TV Series about Women Police,
- Celebrity Talk Show and Documentary Series for this mass communication activity role include: various elements of project management)
- Mystery shopping for four banks (Role includes project management, analysis and reporting)
- Determined areas of research to increase knowledge in particular field.
The Dynamics Research (Operations)Islamabad
Field Executive
02.2017 - 06.2017
Job overview
- Manage to work in social sector and field training of Mass Communication & Outreach Campaign “Police Awaam Sath Sath” to Build Public - Policy Support for Police in Pakistan- USIP
- (190 FGDs and 90 IDIs)
- Day to day operations
- FGDs, Field operations, Report's submissions, VMS management
- Collaborated with executives to develop and maintain industry relationships.
- Established team priorities, maintained schedules and monitored performance.
Kantar- MRB Pakistan-Formally Oasis InsightsIslamabad
Project Coordinator
11.2016 - 12.2016
Job overview
- Organized CLT, Pre- and post-campaign of a Smoking study
- Photocopied, distributed and emailed documents to project managers.
Access ConsumetricsIslamabad
Project Supervisor
02.2015 - 08.2016
Job overview
- Fieldwork included Customer satisfaction tracking surveys and mystery shopping for Indus Motors Company, 2nd major project was for Central Asia Institute (CAI)
- Supervised work of 7 team members, offering constructive feedback regarding work performance.
- Prepared all supplies and equipment needed for daily transport to job site.
Telenor FranchiseSwabi
Customer Relation Management Officer
02.2013 - 01.2014
Job overview
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- B2C selling of sims, telenor mobiles and internet bundles/packages.
- Best Performance Award in providing highest sale in province 3G & 4G network device.
Education
International Islamic University, Islamabad
Bs Hons Economics And Finance from Economics And Finance
09.2009 - 2015.01
University Overview
- Elected Captain of IIIE Badminton club
- General Secretory of ISF
- Received Pakistan Bait-Ul-Mal
Tameer-E-Seerat College, Swabi
High School Diploma
08.2007 - 2009.06
Quaid-e-Azam Public School, Zaida
Matric from Biology, Chemistry, Physics
02.2006 - 2007.07
Skills
Google Suit
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We don't always have enough time or opportunity to attend a live reading in a literary house or bookshop. Now the next best thing is to utilize via Blinks.
Timeline
Customer Success Coordinator
Elephant Healthcare
03.2022 - Current
Business Development Executive
Okadoc
09.2020 - 10.2021
Research Executive
Dynamics Research Consultants
01.2019 - 09.2020
Field Executive
The Dynamics Research (Operations)
02.2017 - 06.2017
Research Associates
The Dynamics Research
01.2017 - 12.2018
Project Coordinator
Kantar- MRB Pakistan-Formally Oasis Insights
11.2016 - 12.2016
Project Supervisor
Access Consumetrics
02.2015 - 08.2016
Customer Relation Management Officer
Telenor Franchise
02.2013 - 01.2014
International Islamic University
Bs Hons Economics And Finance from Economics And Finance
09.2009 - 2015.01
Tameer-E-Seerat College
High School Diploma
08.2007 - 2009.06
Quaid-e-Azam Public School
Matric from Biology, Chemistry, Physics
02.2006 - 2007.07
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