Muhammad Qasim
Lahore-Punjab
Summary
Seasoned Customer Care Supervisor with comprehensive background in customer service and team management. Known for improved efficiency, problem-solving skills, and ability to deliver high-quality customer service. Strengths include training staff, handling complex situations with grace, and leading by example to create positive work environments. Previous roles resulted in enhanced customer satisfaction and increased employee motivation.
Overview
6
6
years of professional experience
Work History
Customer Care Supervisor
Supervisor
Lahore-Punjab, Pakistan
02.2022 - 02.2024
- Provided guidance to CSRs on how to handle difficult customers or situations.
- Trained new hires on policies and procedures related to customer service interactions.
Customer Care Representative
Employee
Lahore-Punjab, Pakistan
05.2018 - 03.2019
- Excelled in exceeding daily credit card application goals.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
The Trust School
Lahore-Punjab05-2017
Bachelor of Science -
Virtual University
Lahore-PunjabSkills
- Escalation support
- Training programs
- Performance Improvement
- Staff Oversight
- Team Management
- Delegation and Supervision
Languages
English
Advanced (C1)
C1
Timeline
Customer Care Supervisor
Supervisor
02.2022 - 02.2024
Customer Care Representative
Employee
05.2018 - 03.2019
High School Diploma -
The Trust School
Bachelor of Science -
Virtual University
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