Muhammad Ali
Sales Executive
Summary
Driven by a proven track record of exceeding sales quotas at Prime BPO & Telecommunications, I bring a blend of team management and Microsoft Office proficiency. Leveraging active listening and leadership skills, I've fostered team collaboration and customer satisfaction, contributing to long-term business growth. My approach is centered on innovative strategies and effective problem-solving. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Internee
Bank Alfalah
05.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
Assistant Manager
The Vintage Marquee
01.2017 - 12.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Senior Closer
Prime BPO & Telecommunications
11.2015 - 11.2016
- Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
- Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
- Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Used customer insights to develop innovative sales strategies to increase sales.
Cashier
INC Centaurus
12.2013 - 09.2015
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
CSR, Sales
J Telemarketing
01.2013 - 11.2013
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Established rapport quickly using active listening skills that led prospects down funnel towards eventual conversion into loyal clientele base.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Built relationships with customers and community to promote long term business growth.
Education
B.Comm -
Comwave University
Islamabad, Pakistan 04.2001 -
Event & Hotel Management -
NTI Islamabad
Islamabad, Pakistan 04.2001 -
Skills
Friendly, Positive Attitude
Languages
English, Urdu
Native language
Malay
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeContract WorkPart TimeInternshipWork Location
On-SiteRemoteHybridTimeline
Internee
Bank Alfalah
05.2021 - 11.2021
Assistant Manager
The Vintage Marquee
01.2017 - 12.2018
Senior Closer
Prime BPO & Telecommunications
11.2015 - 11.2016
Cashier
INC Centaurus
12.2013 - 09.2015
CSR, Sales
J Telemarketing
01.2013 - 11.2013
B.Comm -
Comwave University
04.2001 -
Event & Hotel Management -
NTI Islamabad
04.2001 -
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