MUHAMMAD A. LAKHANI
Richmond
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
Operations Manager
ILTEX TRANSFERS
02.2025 - Current
- Managed day-to-day DTF production operations while supporting client needs from order intake through fulfillment
- Worked closely with customers to ensure order accuracy, turnaround expectations, and repeat business
- Planned and optimized production schedules to meet deadlines while maintaining print quality
- Supervised and trained staff, enforcing efficient workflows, quality standards, and accountability
- Played a key role in company rebranding and supported scaling by improving processes and reducing waste
Shift Supervisor
CVS PHARMACY
10.2024 - 02.2025
- Led store operations during shifts while maintaining a strong focus on customer experience and service quality
- Assisted customers with product selection, promotions, and issue resolution to drive satisfaction and repeat visits
- Supported store management with scheduling, sales initiatives, and loss prevention
Team Lead
ARG ENTERPRISES, LLC
08.2024 - 02.2025
- Led daily team operations, assigned tasks, and ensured smooth, efficient shifts
- Trained and mentored employees to meet performance, service, and operational standards
- Supported management with scheduling, shift coverage, and workflow organization
Sales Support Associate
DGM GLOBAL
01.2023 - 01.2024
- Supported sales operations through client communication, inquiries, and order coordination
- Generated and qualified leads through outreach and follow-ups
- Prepared quotes and maintained customer data to support the sales pipeline
Independent Investor – Equities & Digital Assets
INDEPENDENT WORK
12.2019 - 01.2023
- Actively invested in equity and crypto markets with a focus on market behavior, volatility, and risk awareness
- Reviewed company income statements and financial data to better understand business performance
- Closely followed political and macroeconomic developments due to their impact on market sentiment
- Built disciplined decision-making skills while managing personal capital responsibly
Sales Associate
AUTOMOTIVE DEALERSHIP
01.2022 - 12.2022
- Engaged customers throughout the vehicle buying process, building trust and identifying needs to support sales
- Assisted with vehicle presentations, pricing discussions, and follow-ups
- Developed communication and negotiation skills in a high-ticket, relationship-driven sales environment
Founder & Sales Strategist
INDEPENDENT CONSUMER GOODS VENTURE
01.2020 - 01.2022
- Identified unmet demand and positioned consumer products to match emerging trends
- Built sales through grassroots marketing, word-of-mouth, and repeat customers
- Managed pricing, promotions, and end-to-end sales operations
Education
Associate of Arts - Business
Houston Community College
Houston, TX12-2028
Associate of Science - Psychology
Houston Community College
Houston, TX05-2028
Skills
- Technical Skills: CRM Systems, Microsoft Office Suite, Sales Analytics, Inventory Management Systems, Production Planning
- Core Competencies: Leadership, Sales Strategy, Marketing, Operations Management, Scaling, Rebranding, Customer Relationship Management, Financial Analysis, Team Development, Process Optimization
- Problem-solving
- Team leadership
- Operations management
- Operations monitoring
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Management
- Inventory management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Customer relationship management
- MS office
- Client relationships
- Inventory control
- Workflow optimization
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Operations Manager
ILTEX TRANSFERS
02.2025 - Current
Shift Supervisor
CVS PHARMACY
10.2024 - 02.2025
Team Lead
ARG ENTERPRISES, LLC
08.2024 - 02.2025
Sales Support Associate
DGM GLOBAL
01.2023 - 01.2024
Sales Associate
AUTOMOTIVE DEALERSHIP
01.2022 - 12.2022
Founder & Sales Strategist
INDEPENDENT CONSUMER GOODS VENTURE
01.2020 - 01.2022
Independent Investor – Equities & Digital Assets
INDEPENDENT WORK
12.2019 - 01.2023
Associate of Science - Psychology
Houston Community College
Associate of Arts - Business
Houston Community College