Muhammad Akber
Information Technology
Malir
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Language
Work History
T Support Officer
Lucky knits Private Limited
Karachi
11.2022 - Current
- Provided professional services and support in a dynamic work environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
I.T Support Officer
Surround
Karachi
03.2021 - 07.2022
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
Support Officer
Pakistan EOBI
Karachi
01.2020 - 02.2021
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored employee and customer interactions to assess quality of service.
Education
Bachelor's - Commerce
University Of Karachi
Karachi 04.2001 -
H.S.C - Commerce
Board of Intermediate Education
KarachiS.S.C - Science
Board of Secondary Education
KarachiCertificate in Microsoft Excel & Word - Information Technology
Global Computer Institute
Karachi 04.2001 -
Skills
Workflow support
Support ticketing systems
Supporting personal needs
Knowledge of support equipment
Report preparation
Technical Support
Desktop Technical Support
Hardware support
Basic IT support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
T Support Officer
Lucky knits Private Limited
11.2022 - Current
I.T Support Officer
Surround
03.2021 - 07.2022
Support Officer
Pakistan EOBI
01.2020 - 02.2021
Bachelor's - Commerce
University Of Karachi
04.2001 -
Certificate in Microsoft Excel & Word - Information Technology
Global Computer Institute
04.2001 -
H.S.C - Commerce
Board of Intermediate Education
S.S.C - Science
Board of Secondary Education